What are the responsibilities and job description for the Enterprise Customer Success - Embedded position at Asseti?
About the company
Asseti is the category-defining platform for asset intelligence and operations, used by some of the world’s largest real estate owners to understand their assets, optimise portfolio performance, and make smarter operational, maintenance, and capital decisions.
We turn complex, fragmented asset information into a single source of truth - combining real-time condition insights with the operational context needed to prioritise work, manage risk, and drive efficient action across large property networks.
Asseti automates condition detection, triage, repair prioritisation, and cost forecasting at scale. We streamline asset operations by enabling teams to identify issues, understand impact, coordinate responses, and measure improvement - all within one unified platform.
We’re building the intelligence and operational backbone that helps leading organisations run their assets with clarity, consistency, and confidence.
The opportunity
Join our team as the embedded Customer Success Lead for a strategic enterprise customer. You will work onsite with the customer’s teams to make sure Asseti is used, trusted, and delivering real outcomes across their asset portfolio.
This role is about execution, not theory. You will sit close to the work, understand how asset decisions are actually made, and help teams use Asseti to plan, prioritise, and act with confidence. Your success will be measured by adoption, clear business impact, and long-term account health.
You will be embedded inside the customer environment while remaining a core part of Asseti’s Customer Success team.
The role
As the embedded Enterprise Customer Success Lead, you are accountable for making Asseti work in the customer’s day-to-day operations.
You will be onsite, working directly with asset, facilities, and operations teams to support rollout, answer questions, fix friction, and ensure Asseti fits naturally into how decisions are made. You will also work closely with customer leadership to track outcomes, show progress, and align Asseti to their priorities.
This is not a support role and not a sales role. It is hands-on Customer Success, focused on adoption, value delivery, and long-term partnership.
What you will do
- Work onsite with customer teams to support daily use of Asseti and ensure the platform is embedded into existing workflows
- Lead onboarding and rollout across multiple teams, locations, and stakeholders
- Help users interpret Asseti outputs and apply them to real asset decisions, planning, and prioritization
- Track and communicate value delivered, including cost avoidance, risk reduction, and planning improvements
- Act as the main point of contact for the customer, coordinating across Asseti’s product, data, and support teams
- Identify friction, gaps, and confusion in how Asseti is used and work with internal teams to resolve them quickly
- Support renewal and expansion by ensuring the customer clearly sees the value Asseti delivers
What you will bring
- Experience in Enterprise Customer Success, strategic account ownership, or operational delivery roles in SaaS or data-driven platforms
- Comfort working onsite with customers and being part of their day-to-day environment
- Strong ability to explain data and software outputs in practical, business-relevant terms
- Experience working with large organisations and multiple stakeholder groups
- A practical, problem-solving mindset with a focus on getting things used and working, not just designed
Nice to have
- Experience in property, facilities, infrastructure, or asset-heavy environments
- Exposure to enterprise rollout, change management, or large-scale platform adoption
- Familiarity with customer success metrics such as adoption, health, and renewal readiness
Why join us
This is a high-trust, high-impact role working with Asseti’s most important enterprise customers. You will have real ownership, close customer access, and the ability to directly influence how Asseti is used and valued. You will help define how Asseti runs embedded Customer Success at enterprise scale, with clear opportunities to grow as the business expands in the US.
If you thrive in complexity, build trust quickly, and love solving real-world problems, you’ll want to build here.