What are the responsibilities and job description for the Products and Services Support Technician position at ASSET Solutions, Inc.?
Company Description
ASSET Solutions, Inc. specializes in delivering precision-manufactured parts and customized components to support high-tech industries. Our services range from prototype to production CNC manufacturing, sheet metal fabrication, and welding to abrasive blasting, thermal spray coatings, cleanroom final cleaning, assembly, kitting, and packaging. We are committed to providing innovative solutions tailored to meet the specific needs of our clients. With a dedication to quality and precision, we contribute to the success of some of the most advanced industries in the world.
Role Description
This is a full-time, on-site role located in Hutto, TX, for a Products and Services Support Technician. The primary responsibilities include providing technical support for products and services, troubleshooting issues, and ensuring customer satisfaction. The technician will address customer inquiries, provide hands-on problem resolution, and work collaboratively with internal teams to resolve technical challenges. The role involves direct customer interaction and requires a proactive approach to maintaining high service standards.
Qualifications
- Proficiency in Product Support and Technical Support
- Experience in Troubleshooting and resolving technical issues effectively
- Strong Customer Support and Customer Satisfaction focus
- Excellent communication and interpersonal skills to address customer inquiries
- Ability to work both collaboratively and independently in a fast-paced environment
- Background in technical fields or industries is a plus
- High school diploma or equivalent required; technical certifications or training preferred