What are the responsibilities and job description for the Desktop Support Technician position at Asset Inventories?
Asset Inventories is hiring for a Desktop Support Technician, whose primary responsibility is to respond to incoming requests via phone, live chat, or walk-in. Who can quickly diagnose and resolve end-user problems.
The technician will be equipped with the tools and knowledge to assist end-users in various topics including laptops, software upgrades, applications, mobile phones, networking, A/V, etc.
Working in a dynamic team, will have the opportunity to collaborate with other IT teams on challenging tasks, gaining valuable experience.
Job Responsibilities:
- Provides technical support to end-user in America region via phone, live chat, or in-person.
- Provides resolution to clients by identifying problems, researching, and guiding clients through corrective steps.
- Create technical references by writing and maintaining documentation.
- Participates in end-user device upgrade.
- Help implement new security policies and other IT operations.
- Improving knowledge by participating in cross-training, collaborating with other teams, and other IT-related projects.
Work Hours & Benefits:
- Various shift time available as team provide support during business hours.
- Collaborate with brilliant minds on other teams
- Opportunity to participate in IT-related projects and tasks, developing professional skillsets.
Help Desk Qualifications & Skills:
- Minimum 2 year in customer service
- Experience with support & troubleshooting over the phone
- Demonstrate excellent problem-solving skills
- Ability to communicate professionally verbally & in written form.
- Experience with Windows OS & Office 365 Suite
- Experience with MDM solutions (Intune on iOS & Android)
- Ability to work independently or in small groups, in a high-pressure, dynamic environment.
- Self-motivated with strong initiative to succeed, ability to maintain focus and productivity in times of change.
- Passionate with technology in business
Education & Experience Requirements:
- University or College Diploma in Technology/Computer Science or related field
- Prior information technology or end-user support experience preferred
- Experience with ITIL methodology
- Other IT-related certifications are a plus; but not required
Benefits:
- 401(k)
- Paid time off
- Dental insurance
- Health insurance
- Vision insurance
Pay - $28 - $30 per hour
Salary : $28 - $30