Technology Support Technician (Long Term Sub- anticipated)

Overview: • Support and maintenance of various school IT systems which may include but not limited to: • School computer hardware, software, and operating systems • Copiers/Printers, peripherals. • Computer labs and media centers, 1:1 devices, laptop carts, Chromebook carts, tablets. • Support of instructional technology hardware (Clear Touch Panels, AV Equipment, projectors, etc.) • Reset student and staff passwords. • Support and assist in management of co-op students • Troubleshoot system failures and mitigate or escalate as needed • Replacement of basic parts for 1:1 device damage (screen, bezel, battery). • Provide logistical support for set up of new equipment and disposal of old equipment • Serve as technical liaison with outside vendors and act as point of contact for repairs • Serve as advisor and first point of contact for staff technical support • Update and maintain basic softwares • Coordinate repairs under warranty • 1:1 Device manager Maintenance: • Respond to technology support requests on web-based ticketing system. • Help maintain an inventory of all IT assets, including hardware, software, peripherals, etc. • Occasionally assist employees with technology needs in both formal and informal settings (group workshops or short courses, one-on-one consultation) at a variety of ability and familiarity levels. • Assume other responsibilities as directed by Director of Educational Technology and Digital Literacy JOB DESCRIPTION FORM Page 2 of 2 QUALIFICATIONS FOR THE POSITION Basic Qualifications: ? Associates or Bachelors Degree Preferred ? At least 2 years experience in technical support or related field ? Experience supporting end users and computers in an Active Directory networked environment. ? Ability to troubleshoot computer hardware/software and replace hardware components as needed. ? Installation and support of application software, web browsers, office suite, antivirus, etc. ? Experience with Google G-Suite and Google Docs. ? Experience installing and supporting both Windows and Mac Operating systems. ? Ability to multi-task and prioritize workload. ? Excellent interpersonal, verbal, and written communication skills. ? Ability and willingness to research and learn new technologies as needed. ? Ability to work independently or as part of a team to resolve issues. ? Positive communication and customer service ? Highly organized and demonstrated ability to manage multiple short- and long-term projects. Assabet does not discriminate on the basis of race, religion, color, sexual orientation, national origin, age, sex, or disability in admission to, access to, treatment in or employment in its programs and activities. Working conditions/Physical Effort: Responsibilities sometimes require working evenings and weekends, sometimes with little advance notice. Be able to transport self and equipment on school campus, negotiate stairs, traverse and work from ladder, lift and move equipment weighing up to 50 lbs.