What are the responsibilities and job description for the National Accounts Service Coordinator position at assaabloy?
As a Service Coordinator for National Accounts at Door Systems ASSA ABLOY, you will play a pivotal role in ensuring the smooth delivery of services within the organization and to our customers. This position involves coordinating various aspects of service provision, managing communication between internal teams and external clients, and overseeing the execution of service plans. The Service Coordinator acts as a liaison between different departments to guarantee that customer needs are met efficiently and effectively. If you are a detail-oriented, organized, and customer-focused individual, we encourage you to apply for this position.
Responsibilities (including, but not limited to):
- Client Interaction: Address client inquiries, concerns, and feedback in a timely and professional manner. Build and maintain positive relationships with clients to enhance overall satisfaction.
- Portal Management: Communicate with customers to schedule service appointments, track progress, and provide timely responses on service completion.
- Documentation and Reporting: Maintain accurate and up to date records of service activities, client interactions, project financials and resource utilization.
- Emergency Response: Coordinate with emergency response teams, ensuring clear lines of communication and rapid deployment of resources. This may include afterhours or weekend on-call coverage.
- Team Collaboration: Collaborate closely with service technicians, management, and other team members to ensure seamless service delivery.
- Problem Resolution: Address and resolve issues or conflicts that may arise during service delivery. Escalate complex problems to appropriate management levels and provide recommendations for resolution.
- Quality Assurance: Monitor service quality and customer satisfaction, seeking opportunities for improvement.
Qualifications
- High school diploma or equivalent (associate's degree or relevant certification is a plus).
- Proven experience in a coordination or customer service role.
- Strong organizational and multitasking abilities.
- Comfort in working in extremely face paced environment.
- Excellent communication skills, both written and verbal.
- Proficient in using relevant software and tools for scheduling and documentation.
- Ability to remain calm and make decisions in high-pressure situations.
- Customer-focused with a strong commitment to delivering outstanding service.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.