IT Infrastructure Operations Manager

At ASSA ABLOY, we’re on a mission to revolutionize secure access, and we’re looking for a results-oriented IT Infrastructure Operations Manager to lead and support manufacturing-focused IT operations within our Corbin Russwin facility. In this role, you will ensure the reliability, performance, and continuous improvement of our IT infrastructure, business systems, and operational technologies. You will oversee a mid-sized team of IT Support and Techno-Functional Analysts responsible for delivering secure, efficient, and scalable systems that support plant operations.

This position will be situated on-site in Berlin, CT and report to the General Manager of Corbin Russwin at ASSA ABLOY.

What you will be doing

• Lead, mentor, and develop a high-performing IT team through recruitment, training, coaching, and clear communication of expectations.
• Define, document, and optimize IT processes to streamline operations and enhance system reliability.
• Oversee all IT infrastructure and business systems, ensuring efficient operations and alignment with evolving technology needs.
• Collaborate with cross-functional stakeholders to identify business requirements, system objectives, and process improvements.
• Serve as a bridge between end users, IT Analysts, Business Analysts, and external partners to guide system analysis, configuration, testing, and support.
• Strategically plan, organize, and manage plant IT infrastructure to enhance operational efficiency and support manufacturing needs.
• Ensure data integrity, network reliability, and robust backup and security protocols are in place.
• Align end user needs to support business strategy and performance.
• Identify and proactively resolve system issues and operational risks.
• Conduct system audits, analyze findings, and implement corrective actions to strengthen system performance.
• Maintain asset control, information security standards, and technology governance structures.
• Implement cost-effective IT solutions that optimize resource utilization and operational value.
• Develop and manage team performance through KPIs and metrics, leveraging the ServiceNow platform.
• Research new technologies to further enhance IT operations as we continue to scale the business.

What we are looking for

• Bachelor of in Computer Science, Management Information Systems or related fields required.
• Prior experience leading or managing teams for a minimum of 3-5 years.
• Hands-on experience with computer networks, network administration/ installation and security protocols.
• Must have hands-on experience in supporting predominant Windows OS environment with a small demographic of MAC OS end users.
• Must have experience supporting an ERP system such as JD Edwards, Oracle, SAP, Sage, NetSuite, etc.
• Demonstrated technical knowledge in Windows, Cisco, Service Now, VMware is a must.
• Strong project management skills, including a demonstrated ability to deliver scalable business objectives & change initiatives across the enterprise.
• Strong ability to influence and lead negotiations.
• Ability to break down techno-functional requirements for business leaders.
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems.

Preferred Skills:

• Successful track record in leading teams within the manufacturing domain.
• Hands-on work experience supporting JDE ERP. 

What we offer

We are passionate about providing amazing opportunities and benefits, so that you can enjoy a lifelong career with us. 

• Bonus eligible.
• Opportunity to gain hands-on Azure cloud experience and expand skills in modern data storage solutions—we welcome candidates who are eager to learn and grow in these areas.
• Continuous professional development opportunities and an environment that fosters internal growth and mobility.
• Competitive compensation and benefits package which includes multiple healthcare options, tuition reimbursement, and matching 401k.
• Generous holiday schedule and paid time off to refresh and recharge.
• Employee pricing on our products and discount programs for travel, entertainment, and more!

We review applications regularly, so don’t hesitate, apply today!

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We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.