Application Engineer

Position Summary

 This position will serve as a Technical Engineering representative for our products to our customers. The Application Engineer will be responsible for developing solutions and ensuring timely response in support of Sales and Engineering organizations including product application and product design. The position will require comprehensive understanding of our products, manufacturing processes and customer’s requirements. Technical skills required are 3D CAD expertise, knowledge of mechanical devices, manufacturing process and assembly.

Essential Job Functions

• Define application direction and engineering solutions for customer projects using CAD (SolidWorks) and design calculations (Excel). Create and manipulate complex spreadsheets (VBA a Plus)

• Serve as technical liaison between our company and customers as it pertains to applications of our products.
• Develop application procedures and application tools for new products
• Design product solutions to meet customer requirements
• Work with Sales, Engineering and customers to define project scope
• Provide same-day response to customer technical inquiries
• Provide technical guidance & product support to Customer Service organization
• Provide project status updates for Sales and Engineering managers
• Request and perform mechanical testing and evaluation of products
• Document application reports and procedures
• Travel as required for customer introductions, start-ups, servicing issues and industry events

Knowledge, Skills, and Abilities

• Product application and design experience focused on mechanically based products with a documented track record of success.
• Minimum of 2 years is required

• An understanding of manufacturing processes including CNC, metal stamping, spring winding and plastic molding.  Prior Product Design Experience is a plus
• Proficient with hand tools and measurement devices such as: drills, wrenches, screwdrivers, saws, micrometers and calipers.
• Prior experience with Customer management
• Demonstrated ability to successfully work with multiple non-technical employee groups (sales, purchasing, customer service…)
• Effective communication skills (verbal and written) across a broad network of people (customers, management, peers, support staff)
• Effective time management skills; support multiple projects concurrently
• Limited travel within North America
• Proficient in English language

Software Skills

• Minimum 1-3 year of 3D CAD (preferably SolidWorks)
• Proficient in use of Excel required; knowledge of VBA is preferred
• Proficient in use of MS Office Suite

Educational & Certification

• Bachelor of Science in Mechanical Engineering (BSME)

About ASSA ABLOY Fenestration

ASSA ABLOY Fenestration is the result of the integration of two heritage brands—Caldwell (established 1888 in Rochester, NY) and Interlock (founded in New Zealand in 1961)—under the global ASSA ABLOY umbrella. Renowned for proprietary, high-performance hardware solutions, the company leads in window and door innovations: from advanced hung window balances and sash lock systems to multipoint, smart security and hardware for sliding, casement, awning, swing, and folding door applications. ASSA ABLOY Fenestration is committed to a culture built on empowerment, innovation, and integrity, and is supported by the extensive resources of ASSA ABLOY—over 50,000 colleagues across 70 countries.

Company Statement

ASSA ABLOY Fenestration, LLC. is committed to the policy of Equal Employment Opportunity.  This policy expressly prohibits discrimination on the bases of sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, disability, genetic predisposition or carrier status, veteran status or status as a member of any other protected group or activity. 

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.