What are the responsibilities and job description for the Technical Support & Training Specialist position at ASSA ABLOY Opening Solutions Americas?
Do you enjoy sharing your technical expertise and helping others build their knowledge? Are you skilled at creating and delivering effective training programs? Do you take pride in ensuring teams understand the “why” behind product specifications and standards? If you answered yes, then this role could be a fantastic opportunity for you!
Ceco Door (an ASSA ABLOY company) is adding a Technical Support and Training professional to our team based in Milan, Tennessee.
Come see who we are at: https://www.assaabloy.com/group/en/about-us
What would you do as our Technical Support and Training Specialist?
In this role, you will be responsible for providing technical support and training for both internal teams and external partners. Responsibilities include offering product guidance, interpreting codes and certifications, and consulting on specifications and applications. The position also delivers training on a wide range of technical topics to enhance product knowledge and application.
You would also:
- Provide technical consultation to sales/service teams, customers, architects, and engineering groups.
- Manage revisions and updates for training materials, websites, correspondence courses, and customer-facing content.
- Partner with Operations, IT, and Engineering to develop and maintain product standards and test protocols.
- Apply deep knowledge of Ceco products, applications, codes, and fire ratings to recommend compliant solutions.
- Deliver technical support, certification letters, and job-specific conformance documentation.
- Gather and share sales insights from architects and contractors with DSS sales agencies and distributors.
- Stay current on new product launches and translate product knowledge into training or support as needed.
- Develop, deliver, and continuously improve training programs for internal teams, distributors, and sales agencies.
- Create training content aligned with strategic goals, including new product/service introductions.
- Present sales training techniques and adjust delivery to audience needs.
- Manage training budgets and obtain approvals for key educational initiatives.
- Perform other duties as assigned.
- Assure compliance with federal state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct
The Skills and Experience you need:
- Bachelor’s degree in a related field or equivalent experience (required).
- AHC/CDC certification (preferred).
- 5 years' experience in sales, customer service, or engineering within relevant industries.
- 3–5 years in sales education or technical training.
- Strong understanding of product specifications, installation practices, compliance standards, test methods, order processing, and hardware applications.
- Knowledge of hollow metal industry standards (SDI and HMMA/NAAMM).
- Familiarity with building codes, certifications, and fire labeling (preferred).
- Experience supporting architectural, contractor, or customer service teams.
- Excellent communication skills with the ability to translate technical concepts for varied audiences.
- Strong presentation and training development skills.
- Proven ability to manage multiple priorities and meet deadlines with urgency.
- Proficiency with Microsoft Office and modern training/presentation tools.
What we offer!
We believe in creating opportunities and providing benefits that empower you to grow, thrive, and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:
- Competitive Salary
- Paid Vacation, Sick Time, and paid Company Holidays
- Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
- 401(k) Program with company contributions
- Tuition Reimbursement, Learning and Career Development opportunities
- Flexible Spending
- Employee Assistance Program
- Discount portal
- Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career
We review applications regularly, so don’t wait
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.
To make sure your personal data is safe, we don’t look at any applications sent by email or post.
If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager at stephanie.mandato@assaabloy.com
Let’s create a safer and more open world - together!
ASSA ABLOY is an Equal Opportunity Employer/Minorities/Females/Disabled/Veterans
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.