What are the responsibilities and job description for the Technical Product Trainer - Digital Content position at ASSA ABLOY Group?
ASSA ABLOY is seeking a highly skilled Technical Product Trainer to lead the creation and delivery of engaging digital training content for our electronic access control portfolio, including Control iD and other advanced solutions. This role is ideal for someone who combines deep technical knowledge with strong on-camera presence and modern content creation skills to educate integrators, partners, and internal teams.
Key Responsibilities
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Key Responsibilities
- Develop high-quality digital training content, including video tutorials, product demos, installation guides, and certification modules.
- Serve as the on-camera subject matter expert for Control iD and electronic access control solutions, translating complex technical concepts into clear, engaging instruction.
- Design structured training programs for integrators, dealers, and internal sales/technical teams across North America.
- Collaborate with product management, marketing, and engineering to ensure content accuracy and alignment with product strategy.
- Create and maintain training documentation, scripts, storyboards, and supporting materials for e-learning platforms.
- Deliver live and virtual training sessions, webinars, and workshops as needed.
- Support product launches with targeted training content that accelerates adoption and reduces support burden.
- Continuously evaluate and improve training effectiveness using feedback, analytics, and field insights.
- 3–7 years of experience in technical training, product education, or field applications engineering within electronic access control or physical security.
- Strong knowledge of access control systems, including credentials, readers, controllers, and software platforms (cloud and on-prem).
- Demonstrated experience creating video-based training content (recording, scripting, editing, and publishing).
- Comfortable presenting on camera with clear, confident communication skills.
- Familiarity with tools such as Camtasia, Adobe Premiere, or similar video production platforms.
- Ability to simplify complex technical concepts for varied audiences (installers, IT professionals, sales teams).
- Experience working with cross-functional teams in product-driven organizations.
- Experience with Control iD products or similar biometric and IP-based access control solutions.
- Knowledge of low-voltage installation practices, networking fundamentals, and mobile credential technologies.
- Background in instructional design or e-learning development (LMS platforms, SCORM modules, etc.).
- Bilingual (English/Spanish or Portuguese) is a plus.
- Digital storytelling and instructional design
- On-camera presentation and audience engagement
- Technical depth in electronic access control
- Cross-functional collaboration
- Continuous learning mindset
- Proficiency in MS Office
- Experience with e-learning, learning management systems, and Microsoft PowerPoint is required.
- Knowledge of all, some, or equivalents: Adobe CC, Captivate, Articulate, Adapt, Audacity, PIM/DAM platforms, as well as web and mobile UI/UX is desired.
- For business and safety reasons, ability to write reports and business correspondence in English and effectively present information and respond to questions from groups of managers, clients, customers, technicians, and assemblers in English.
- Assist the organization with establishing practices that align with ISO requirements.
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.