Technical Customer Service Manager

4Front Engineered Solutions, home of High Performance Doors, is looking for a Technical Customer Services Manager at our facility in Kenosha, WI.

If you have a background in Quality, Customer Service and Technical Support Leadership and enjoy the coordination of an assurance program and managing a team for product consistency, we have the perfect role for you.

What You Will Be Doing

• Coordinating and directing customer facing technical support department
• Conduct training and certification of customers, dealers & service technicians on high performance door systems
• Provide recommendations concerning product performance in the field
• Liaise with Engineering and Production on expedient corrective actions of issues
• Travelling up to 20% is possible

What We Are Looking For

A person who is highly skilled in the following competencies:

• Analytical - Design - Problem Solving - Project Management - Technical Skills - Quality - Safety & Security - Dependability
• Bachelor’s degree in mechanical engineering, electrical engineering, manufacturing engineering or related technical field or equivalent experience
• PLC experience a plus
• 7-10 years’ experience in a quality, technical or technical support role, preferably in a manufacturing setting
• 3-5 years’ of leadership experience
• Excellent communication skills & team player

4Front Engineered Solutions is a leader in the door and docking industry. This role supports High Performance Doors, under the brand names Dynaco, Albany, and TKO, on-site in the Kenosha, WI facility.

Why apply?

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
• Innovation: You embrace challenges and want to drive ambitious change.
• Integrity: You are results-oriented, reliable, straightforward and value being treated accordingly.

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We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 51,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.