What are the responsibilities and job description for the Representative - Cust. Serv. position at ASSA ABLOY Group?
General Description: The ideal candidate will be a highly motivated individual with outgoing personality. A Customer Service Rep./ Order Entry Specialist is responsible for ensuring that each customer receives outstanding customer service by providing a friendly environment and educating the customer so that they can make an informed purchase. The CS Representative/ Order Entry Specialist will develop and maintain a solid product knowledge and negotiate pricing and delivery requirements that meet the customer’s expectations and production capabilities.
Responsibilities:
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Responsibilities:
- Answering phones
- Taking/entering orders (high level of data entry)
- Educating customers about products and web sites
- Answering customer questions
- Recommending products
- Expediting customer orders
- Negotiating ship dates
- Tracking shipments
- Pricing items
- Solving customer issues
- Genuinely positive and enthusiastic
- Taking Pride in Personal Performance
- Ability to speak with customers over the phone & process orders
- Great Communications or Marketing skills is always a plus
- Experience in customer service a plus; order entry; data entry
- Data entry skills (ability to type 60-70 wpm); accuracy is very key
- Strong Proficiency in keyboarding and internet navigation
- Literate in MS Office (Excel, Word, etc.
- Strong work ethic and efficient at tasks
- Consistent attendance a must
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.