What are the responsibilities and job description for the Customer Service Rep position at ASSA ABLOY Group?
We are seeking a highly motivated and customer-focused Customer Service Representative to join our Rockwood team. This role is responsible for delivering outstanding service by supporting customers throughout the order process, providing product knowledge, and ensuring timely and accurate order fulfillment. The ideal candidate is positive, detail-oriented, and takes pride in delivering a professional and friendly customer experience in a fast-paced office environment. This is an onsite in office position.
Responsibilities:
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Responsibilities:
- Answering incoming phone calls and respond to customer inquiries professionally and efficiently
- Enter, process, and manage customer orders with a high level of accuracy
- Educate customers on products, pricing, and website functionality
- Recommend products based on customer needs and order requirements
- Coordinate and negotiate ship dates to align customer expectations with production capabilities
- Track shipments and proactively communicate order status updates
- Price items accurately and resolve discrepancies as needed
- Expedite orders when required and follow through to completion
- Address and resolve customer issues in a timely, solution-focused manner
- Maintain strong product knowledge to support customer decisions and satisfaction
- Positive, enthusiastic attitude with a strong customer-first mindset
- Pride in personal performance and accountability for work quality
- Associate or Bachelor’s degree in Business, Communications, or Marketing a plus
- Prior customer service experience strongly preferred
- Strong data entry skills
- Proficiency with MS Office applications, including Excel and Word
- Comfortable navigating internet-based systems and tools
- Strong work ethic with the ability to manage multiple tasks efficiently
- Reliable attendance and commitment to an onsite office schedule
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.