Technical Product Specialist

Job description

Headquartered in Monroe, North Carolina since 1957, ASSA ABLOY Norton Rixson designs and manufactures door closers, pivots, electrified closers, door operators, and electronic accessories with growing innovations like Wi-Fi programming and setup. This product offering includes brands such as Norton, RIXSON, Sargent, Corbin Russwin, Yale, and Arrow. Here at ASSA ABLOY Norton Rixson division, we have prepared a road map with innovation in mind, and we are positioned for strong growth.

Norton Rixson is currently seeking an assertive, organized and results-oriented individual to join our team as a Technical Product Specialist.

The Technical/Field Product Specialist position is an integral component of the Company’s commitment to quality that will support the company’s goal of 100% customer satisfaction and enhance the reputation of our product performance. The individual must foster a positive partnership with both internal and external customers and facilitate resolution of customer questions and concerns in a prompt, professional manner.

Requirements for the position are:

JOB REQUIREMENTS

• Provides technical support to end users on a variety of the Company’s products and services.
• Promptly responds to telephone calls, chats, emails and customer requests for technical support.
• Investigates customer issues by working with manufacturing management to identify and resolve technical problems in a timely manner that exceeds customer satisfaction.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• Works closely with R&D and product development to take new product development to commercialization.
• Investigates new applications or new product opportunities.
• Provides field and hands-on solutions to product applications, installment and troubleshooting for a variety of products.
• Supports the launch of new products.
• Proactively works toward continuous product quality performance.

EDUCATION AND EXPERIENCE

• Associates degree in Technical Field or a combination of technical experience and training.
• 2 – 5 years’ experience working with customers on calls/support.
• 2 – 5 years’ experience working with Rixson, Norton, Corbin Russwin and Sargent brand catalog products, a plus
• Strong mechanical aptitude and understanding of mechanical & electrical systems.
• Strong problem-solving skills including the ability to identify, investigate, and resolve customer questions and issues.
• Excellent customer service, interpersonal and communication skills are required.
• Must have basic computer skills and able to use basic functions of M/S Office Suite.
• Must be self-directed, have excellent initiative and organization skills.
• Excellent written and verbal communication skills. Experience building and maintaining external customer relationships.
• Must be detail oriented, multi-tasked and a team player.
• Kaizen, 5-S, Kanban and Lean experience preferred.

ASSA ABLOY is an Equal Opportunity Employer.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 50,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Required)

Work Location: In person