Aftermarket Sales Manager

Job Summary

The Aftermarket Sales Manager is responsible for driving revenue growth through the sale of aftermarket hardware, software, replacement parts, accessories, and services to hotel customers. This role supports hotel properties throughout the lifecycle of their installed systems by ensuring timely access to parts, upgrades, credentials, and software required to maintain secure and efficient operations. Working full-time from the Plano office, this role leads and supports an inside sales function while partnering closely with Sales Operations, Finance, and Customer Support teams.

Key Responsibilities

• Achieve annual and monthly aftermarket booking and revenue targets focused on hardware parts, accessories, credentials, and software licenses.
• Drive repeat purchasing behavior from existing hotel properties, ownership groups, and management companies.
• Identify replacement, upgrade, add-on, and lifecycle refresh opportunities within the installed base.
• Lead, coach, and manage an inside sales team supporting inbound and outbound aftermarket sales activity.
• Ensure accurate quoting, pricing, pipeline management, and forecasting within Vingcard systems.
• Partner with Warehouse, Customer Support, Finance, and Operations teams to ensure timely order fulfillment.
• Monitor sales activity, responsiveness, and cycle times to ensure a strong customer buying experience.

Qualifications

Education & Experience

• Bachelor’s degree in Business, Sales, Marketing, or a related field preferred.
• Minimum 5 years of sales experience supporting existing customers with repeat or lifecycle-driven purchases.
• Demonstrated experience leading or managing an inside sales team, including coaching, performance management, forecasting, and execution.
• Experience selling hardware, parts, components, and/or software in an aftermarket or operational sales environment strongly preferred.
• Hospitality, property management, or installed-base customer experience is a plus.

Skills & Competencies

• Strong understanding of transactional and relationship-based sales models.
• Ability to lead a high-volume, detail-oriented inside sales team.
• Highly organized with strong attention to pricing accuracy, order detail, and follow-through.
• Comfortable operating in a metrics-driven sales and operations environment.
• Proficient with CRM systems, forecasting tools, and Microsoft Office applications.
• Professional communication skills aligned to hotel operators and internal stakeholders.

Key Performance Indicators (KPIs)

• Aftermarket booking revenue vs. quota
• Repeat purchase frequency from customers
• Pipeline coverage and forecast accuracy
• Inside sales activity levels, conversion rates, and order cycle time
• Product mix across hardware, credentials, and software