Zendesk/ServiceNow Developer

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work™

ASRC Federal Technology Solutions proudly supports the Federal Communications Commission (FCC) and is seeking a Zendesk/ServiceNow Developer with experience in customizing IT Service Management systems. This is a ground floor opportunity as we consolidate three contact centers into one utilizing common technical platforms. ASRC Federal provides an excellent salary benefits package as well as a culture that fosters innovation and collaboration.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field.
• 5 years of technical development experience with a focus on database management and custom application support.
• Experience with Zendesk APIs, JSON file integration, and Zendesk process customization.
• Experience with ServiceNow platform.
• Ability to pass a federal background investigation (Permanent Residency or US Citizenship is required).
  
  

Responsibilities

• Maintain and replicate existing custom-built Zendesk processes to ensure continuity of operations. Interact with and integrate Zendesk APIs, including working with Zendesk JSON files.
• Manage PostgreSQL databases, including configuration, optimization, and troubleshooting.
• Sustain existing Perl scripts critical to Zendesk operations, including implementing modifications or facilitating migration to alternative solutions.
• Preserve and update code bases in HTML, JavaScript, and ColdFusion that support web-based Zendesk monitoring tools.
• Maintain or enhance custom-built MS Access applications, including VBA code to pull and create data and documents from Zendesk and PostgreSQL.
• Collaborate with FCC stakeholders and contractor staff to modify, delete, or create new processes based on evolving requirements.
• Recommend, design, and implement modern technological solutions to replace legacy tools while ensuring mission continuity.
  
  

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

EEO Statement

ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.