Technical Support I

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work™

ASRC Federal Technology Solutions (AFTS) is seeking qualified candidates to support our Air National Guard customer located in Alpena, MI.

This position provides helpdesk support to the Michigan Combat Readiness Training Center. Support functions include helpdesk ticket resolution for end users at the Training Center. This position will work independently and take direction from the Sr. Helpdesk position.

The Technical Support position is responsible for effective provisioning, installation/configuration, operation, and maintenance of computer hardware and software and related infrastructure. Participates in technical research and development to enable continuing innovation within the infrastructure. Ensures that system hardware, operating systems, software systems, and related procedures adhere to State policies, standards, and guidelines.

Responsibilities

• Systems Administration engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation.
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform regular security monitoring to identify any possible intrusions.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Perform regular file archival and purge as necessary. Create, change, and delete user accounts per request.
• Provide Tier III/other support per request from various constituencies.
• Investigate and troubleshoot issues.
• Diagnose and recover from hardware or software failures.
• Coordinate and communicate with impacted constituencies.
• Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities.
• Configure / add new services as necessary.
• Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs.
• Maintain operational, configuration, or other procedures.
• Perform periodic performance reporting to support capacity planning.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Configure CPU, memory, and disk partitions as required.
• Maintain data center environmental and monitoring equipment.
• Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities.
• Configure / add new services as necessary.
• Upgrade and configure system software or Asset Management applications per project or operational needs.
• Maintain operational, configuration, or other procedures.
• Perform periodic performance reporting to support capacity planning.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Configure CPU, memory, and disk partitions as required
  
  

Education/Experience Required

• High school grad
• 0-2 years related experience
  
  

Clearance/Certificates

• Secret Clearance or eligible to obtain a secret clearance.
• Security Plus certificate must be obtained within 90 days of hire
  
  

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

EEO Statement

ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.