CSR/ Oder Processor

We are searching for an Order Processer in Riverview, Florida! You will be processing orders with customers and taking care of anything they need.

Primary Job Function:

• This is an on site, in office position Monday - Friday.
• Process sales and rental orders by supporting our Customer Service Team and our customers.

Essential Job Duties:

• Receives, records, and routes customer orders/changes in appropriate manner
• Assists with quotes, orders, credit, shipping issues, and customer disputes.
• Enters the appropriate customer and billing information in CRM.
• Handles the processing of orders with timeliness and accuracy.
• Monitors order board to ensure all orders are processing and will be shipped by committed time.
• Helping with escalating on orders
• Assists in answering incoming customer telephone calls in a courteous and professional manner as needed.
• Contacts customers when necessary to follow-up on customer issues or orders/quotes
• Maintains working knowledge of products and/or services
• Documents all contacts, actions, and responses in customer database
• Organizes and maintains file system; files correspondence and other records
• Prepares reports and correspondence as needed
• Performs other duties as assigned by supervisor

Minimum Qualifications:

• Minimum of 2 years order processing and sales support.
• Excellent customer service skills
• Excellent verbal and written communication skills
• Proficient on [Microsoft word and excel]
• Strong organizational skills; able to manage priorities and workflow
• Acute attention to detail
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Ability to perform diversified clerical functions and basic accounting procedures.
• Ability to effectively communicate with people at all levels and from various backgrounds. Decision Making
• Referring to state and federal regulations and Company policies, the incumbent is expected to make basic day-to-day decisions and take action as needed.
• Works under direct supervision. Physical Demands
• Sitting, standing, and walking are required.
• Some duties require bending, stooping, crouching, pulling, and/or pushing. Visual Demands
• Average visual acuity necessary to prepare or inspect documents or products, or operate business office machinery.
• Frequent reading/close-up vision required. Auditory Demands
• The typical noise level for this position is moderate, due to office activity, printers, and light traffic.
• Able to hear average or normal conversations and receive ordinary information. Repetitive Motions
• Movements frequently and regularly required using the wrists, hands, and fingers.
• Examples include actions such as typing, picking up small objects, or pinching fingers together.
• Continuous operation of computer and telephone.

Systems:

• ERP – AX
• Transportation System

This Company Offers You:

• A culture that values opportunity for growth, development and internal promotion
• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs

We work hand in hand with our clients to fill positions quickly and hire employees efficiently. Our respectful approach to staffing offers an advantage above others. You won't be treated as a number, but as a prospective employee looking for a career.