SUPERVISOR- PATIENT EXPERIENCE - QUALITY SERVICES

Compassion. Accountability. Collaboration. Foresight. Joy.

These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.

Aspirus Divine Savior Hospital in Portage, WI is seeking a SUPERVISOR- PATIENT EXPERIENCEto join our QUALITY SERVICES team!

The Supervisor- Patient Experience acts as the liaison between the patient, family, provider, customer and the Hospital, overseeing and managing the Hospital's patient complaint resolution and other patient advocacy efforts. Assumes responsibility for planning, coordinating, and conducting patient experience staff development initiatives, including maintaining, coordinating, and improving existing patient experience initiatives. This person is responsible for patient satisfaction data collection and dissemination and coordinating patient experience improvement efforts.

HOURS: Full Time 1.0 FTE, 80 Hours Biweekly

Experience/Qualifications

• Preferred associate degree or bachelor's degree in social work, nursing, communications, or other related field.
• Three years of previous work experience in a health care setting is required.
• Knowledge of procedures for maintaining security, confidentiality and integrity of the employees, patients, families and other medical information.
• Must have excellent interpersonal communications skills and the ability to handle difficult situations with diplomacy and tact.
• Must be proficient in analyzing and interpreting data.
• Basic computer operations skills (keyboard and mouse use, Internet browser use, opening and closing programs).
• Ability to interact effectively with a wide variety of customers including patients, family, physicians and hospital staff.
• Demonstrated ability to effectively coach and teach individuals and groups.
• Ability to identify problems, resolve conflicts and administer appropriate service recovery.
• Organize multiple activities, set priorities, adjust to frequently changing demands and meet deadlines.
• Conduct meetings effectively.

Employee Benefits

• Full benefits packages available for part- and full-time status.
• PTO accrual from day one!
• Generous retirement plan with match available.
• Wellness program for employees and their families.

Aspirus Divine Savior Hospital & Clinics has been dedicated to providing the highest level of care to Portage and the surrounding communities for over 100 years. We are proud to deliver a comprehensive list of high-quality services and programs to patients, close to home. Our state-of-the-art hospital and clinic are home to the Emergency Department, Urgent Care, Surgery, Family Practice Physicians, Dialysis, Diagnostics, Laboratory, Birthing Center and more for all of a family's needs. On the Portage Campus you will also find the Tivoli Community, a welcoming and modern Community Based Residential Facility (CBRF). New in 2016, The Wellness Center, located between the hospital and Tivoli, is the home of La Vita, a medically integrated fitness center. Aspirus Divine Savior also offers two regional clinic locations: The Portage Clinic and Oxford Clinic. To learn more about Portage click the following link: Portage, WI

Our Mission: We heal people, promote health and strengthen communities.

Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.

As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.

Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.

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