Patient Access Manager

Company Description Aspirus Health is a non-profit, community-directed health system based in Wausau, Wisconsin, with nearly 14,000 team members dedicated to improving the health and well-being of people across Wisconsin, Upper Michigan, and Northeastern Minnesota. The system includes 17 hospitals, 75 clinics, home health and hospice services, pharmacies, critical care and air-medical transport, medical goods, nursing homes, and a broad network of physicians. Aspirus offers a collaborative environment where professionals can contribute to high-quality, patient-centered care in both rural and urban communities. Team members benefit from working in a mission-driven organization that invests in regional health and long-term community partnerships. Candidates can explore additional opportunities at aspirus.org/careers.

Role Description The Patient Access Manager is a full-time, on-site role located in the Duluth Area. This role oversees patient access operations, including registration, scheduling, insurance verification, and admission processes to ensure accurate, efficient, and timely service. The manager leads and supports patient access teams, sets performance expectations, monitors key metrics, and implements process improvements that enhance patient experience and support revenue cycle goals. Daily responsibilities include collaborating with clinical and administrative leaders, resolving escalated patient or access issues, ensuring compliance with regulatory and organizational policies, and maintaining high standards of customer service. The role also involves staff training, workflow optimization, and ongoing assessment of technology and procedures used in patient access.

Qualifications

• Strong background in patient registration and related front-end workflows, such as scheduling, insurance verification, and accurate data collection.
• Proven customer service skills, with the ability to manage complex situations, support a positive patient experience, and guide staff in service excellence.
• Experience in staff training and development, including coaching, performance management, and supporting continuous learning within the team.
• Healthcare management skills, with familiarity in hospital or clinic operations, regulatory requirements, and interdisciplinary collaboration.
• Excellent communication, problem-solving, and organizational skills, with the ability to prioritize and manage multiple responsibilities.
• Prior leadership experience in patient access, registration, or revenue cycle within a healthcare setting is strongly preferred.
• Associate or bachelor’s degree in healthcare administration, business, or a related field preferred; equivalent experience will be considered.
• Proficiency with electronic health records (EHRs) and patient access or registration systems; comfort with data reporting and metric tracking.