What are the responsibilities and job description for the Client Care Coordinator position at Aspire Therapy and Development Services?
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CLIENT CARE COORDINATOR
Aspire Therapy & Development Services, a leading multidisciplinary pediatric therapy clinic, is seeking a Client Care Coordinator to join our growing team.
Candidates who are successful in this role are detail-oriented and highly motivated team players who thrive in a professional work environment characterized by collaboration, communication, and attention to detail. The Client Care Coordinator is often the "face of Aspire" as the first person with whom our clients come in contact with in person, over the phone, and via email. This position is responsible for discussing Aspire’s services with potential clients, coordinating intake of new clients, and scheduling appointments with clients and their caregivers.
This role is a full-time 40 hour position with a flexible work schedule Monday-Friday within the open hours of the clinic. At Aspire, we work as a team, supporting one another in providing the best evidence-based treatment approaches for our clients. We are an organization committed to professionalism, growth, and fun!
Primary Responsibilities:
- Responds promptly, professionally and cheerfully to inquiries from prospective clients.
- Greet, check-in, and gather any necessary information from clients.
- Communicates with and manages the intake conversations with new clients.
- Manages appointments in online calendars and/or other Electronic Medical Records systems.
- Ensures the appropriate steps are taken to cancel and/or reschedule services upon appointment change or cancellation.
- Communicates with clients regarding appointment scheduling, appointment changes, no shows, cancellations, and receipt of medical records.
- Prepares and sends scheduling emails to clients’ caregivers.
- Coordinates therapy service schedules within Aspire clinic as well as with other outside providers.
- Handles and responds promptly to incoming calls, emails or faxes from physicians or clients requesting report status and/or information.
- Perform other duties as assigned.
Qualifications:
- High school diploma or equivalent required. Associate's degree preferred.
- Minimum two years clerical experience; or equivalent combination of education and experience.
- Experience in a medical office, related field, or professional office with a significant focus on scheduling and communication is strongly preferred.
- Must possess complete knowledge of general computer, copier, scanner, and telephone.
- Must be knowledgeable of multiple software programs including but not limited to Google Workspace (Gmail, Calendar, Sheets, Drive), office software, and experienced with learning new Internet-based systems. Experience with medical scheduling software preferred.
- Must be able to adapt to a high-volume communication environment.
- Must have flexibility and adaptability to support clients and team members in a fast-paced environment.
Benefits:
- 100% company-paid health, dental, vision, life, and long-term disability insurance.
- 401k retirement plan with company match.
- Immediate paid vacation and sick time.
- Annual continuing education funding.
- No night or weekend hours.
- Competitive pay based on relevant experience.
To Apply
For immediate consideration, send your resume and letter of interest describing your qualifications and professional interests to hr@aspirewisconsin.com.
About Aspire Therapy
Aspire Therapy’s mission is to help children develop the skills needed to thrive and reach their highest potential. Aspire delivers child-specific and family-focused pediatric therapy services that focus on improving skills for communication, daily living, social interaction, sensory and emotional regulation, physical coordination, strength, movement, and more. As a family-owned, multi-clinic company with 20 licensed pediatric speech-language, occupational, and physical therapists, Aspire serves hundreds of children each year. Learn more at www.AspireWisconsin.com
About Madison, WI
Madison is the vibrant center of education, business, and government in south-central Wisconsin. Known for its beautiful lakes, trails, parks, and restaurants, residents embrace the numerous opportunities for recreation and community.
About Aspire Therapy and Development Services:
Aspire Therapy’s mission is to help children develop the skills needed to thrive and reach their highest potential. Aspire delivers child-specific and family-focused pediatric therapy services that focus on improving skills for communication, daily living, social interaction, sensory and emotional regulation, physical coordination, strength, movement, and more. As a family-owned, multi-clinic company with 20 licensed pediatric speech-language, occupational, physical, behavioral, and mental health therapists, Aspire serves hundreds of children each year. Madison is the vibrant center of education, business, and government in south-central Wisconsin. Known for its beautiful lakes, trails, parks, and restaurants, residents embrace the numerous opportunities for recreation and community.
Salary : $21