Retail Account Manager

Title: Retail Account Manager

Location: Oak Brook, IL

Employment Type: Full Time

Experience: 10 year

Overview

The Retail Account Manager will be responsible for managing and growing strategic retail customer relationships, driving customer satisfaction, identifying growth opportunities, and ensuring successful delivery of Aspire's solutions and services. The ideal candidate will have strong experience managing retail accounts and a proven ability to develop long-term customer partnerships while meeting revenue and growth objectives. This role requires a customer-focused professional with deep retail industry knowledge and a track record of delivering value through account management, managed services, and digital transformation initiatives.

Key Responsibilities

Account Management & Customer Success

• Manage and nurture strategic retail customer accounts to drive long-term business growth and customer satisfaction.
• Serve as the primary point of contact for client stakeholders and build trusted relationships across business and technology teams.
• Develop a thorough understanding of Aspire's services and service offerings to identify opportunities for upselling and cross-selling.
• Conduct regular business reviews with customers to understand business priorities, challenges, and future needs.
• Ensure high levels of customer satisfaction through proactive communication, issue resolution, and service excellence.

Business Growth & Account Expansion

• Drive account growth through expansion of existing engagements and identification of new business opportunities.
• Collaborate with sales, delivery, and practice teams to develop account growth strategies and execute account plans.
• Support proposal development, solution discussions, contract renewals, and commercial negotiations.
• Maintain a strong pipeline of opportunities within assigned accounts and contribute to revenue growth targets.
• Consistently achieve or exceed sales, revenue, and customer retention objectives.

Retail Domain Engagement

• Manage accounts within the retail industry, with a focus on one or more of the following areas:
• eCommerce
• Omnichannel Implementation
• Managed Services
• Merchandising Solutions
• Store Solutions Implementation
• Retail Technology Services
• Partner with customers to understand evolving retail trends and align Aspire's capabilities to their business objectives.
• Act as a trusted advisor by bringing industry insights and recommendations to customers.

Delivery & Operational Excellence

• Coordinate with delivery teams to ensure successful project execution and service delivery.
• Monitor account health, project status, service quality, risks, and customer feedback.
• Address customer inquiries, requests, and escalations in a timely and professional manner.
• Ensure customer commitments are met while maintaining operational efficiency and profitability.
• Drive continuous improvement initiatives that enhance customer experience and account performance.

Qualifications

• Bachelor's degree in Business, Marketing, Information Technology, or a related field.
• 10 years of account management experience, including significant experience managing client relationships within the last five years.
• Proven experience managing Retail industry accounts.
• Experience supporting one or more of the following areas:
• eCommerce
• Omnichannel Implementation
• Managed Services
• Merchandising Solutions
• Store Solution Implementations
• Demonstrated success in driving account growth, managing customer relationships, and achieving revenue targets.
• Strong business acumen and understanding of retail technology and digital transformation initiatives.
• Excellent written and verbal communication skills.
• Strong stakeholder management and relationship-building capabilities.
• Exceptional organizational skills and attention to detail.
• Ability to work effectively in a fast-paced, customer-centric environment.

Key Success Metrics

• Account revenue growth and expansion
• Customer retention and satisfaction
• Upsell and cross-sell achievements
• Achievement of sales and growth targets
• Service delivery excellence
• Customer relationship strength and engagement
• Account profitability and business growth

The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, trainic licensure and certifications, and other business and organizational needs.

The salary range displays the minimum and maximum targets for this position across all US locations and has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role. A reasonable estimate of the current salary range for this position is $160,000 to $180,000. Please note that the salary range posted reflects the base salary only and does not include benefits, or variable bonus programs. Final compensation decisions will depend on the unique facts and circumstances of each candidate. Aspire offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical / Life Insurance
• Paid holidays
• FSA & HSA
• Commuter Benefits
• 401(k) plan and contributions
• Aspire’s Reward& Recognition program

About Aspire Systems

Aspire Systems is a $180 million global technology services firm with over 4,900 employees worldwide, partnering with 275 active customers. Founded in 1996, Aspire has grown steadily at a 19% CAGR since 2020.

Headquartered in Singapore, we operate across the US, UK, LATAM, Europe, the Middle East, India, and Asia Pacific regions, with strong nearshore delivery centers in Poland and Mexico. Aspire has been consistently recognized among India’s 100 Best Companies to Work For for 12 consecutive years by the Great Place to Work Institute.

Who We Are

Aspire is built on deep expertise in Software Engineering, Digital Services, Testing, and Infrastructure & Application Support. We serve diverse industries including Independent Software Vendors, Retail, Banking & Financial Services, and Insurance.

Our proven frameworks and accelerators enable us to create future-ready, scalable, and business-focused systems, helping customers across the globe embrace digital transformation at speed and scale.

Why Join Aspire Systems

Being an Aspirian means being part of a future-ready, global workplace where you will work on emerging technologies, collaborate with diverse teams, and contribute to meaningful digital transformation initiatives.

We foster innovation, value diverse perspectives, and enable continuous learning and career growth — guided by our philosophy of “Attention. Always.” Aspire also follows a hybrid work model, promoting flexibility, collaboration, and work-life balance.

Learn more about Life at Aspire: https://www.aspiresys.com/careers/life-at-aspire

Our Commitment to Diversity & Inclusion

At Aspire Systems, we foster a work culture that appreciates diversity and inclusiveness. We understand that our multigenerational workforce represents different regions, cultures, economic backgrounds, races, genders, ethnicities, education levels, personalities, and religions. We believe these differences make us stronger and are committed to building an inclusive workplace where everyone feels respected and valued.

Privacy Notice

Aspire Systems values your privacy. Candidate information collected through this recruitment process will be used solely for hiring purposes, handled securely, and retained only as long as necessary in compliance with applicable privacy laws.

Disclaimer

The above statements are not intended to be a complete statement of job content, but rather to serve as a guide to the essential functions performed by the employee in this role. Management retains the discretion to add or change the duties of the position at any time.