What are the responsibilities and job description for the Director - Shelter position at Aspire Indiana Health, Inc.?
Aspire Indiana Health is a nonprofit provider of comprehensive “whole health” services including primary medical care, behavioral health, recovery services and programs addressing the social drivers of health such as housing and employment. Aspire has health centers throughout Central Indiana serving Hoosiers of all ages and walks of life.
Position Summary
The Director of Shelter provides strategic leadership, operational oversight, and administrative direction for all agency shelter operations, including year-round shelter facilities, seasonal contingency shelters, and emergency weather response initiatives. Working in close collaboration with executive leadership, community stakeholders, and regulatory bodies, the Director ensures continuous program compliance, fiscal health, high-quality whole-person care, and alignment with Aspire’s mission, vision, and strategic priorities. This position requires administrative acumen paired with operational flexibility, including availability during extreme weather events or shelter emergencies.
- Provide strategic and day-to-day oversight for all shelter facility operations and emergency weather-response sites.
- Identify operational inefficiencies and implement modern workflows, best practices, and emergency response protocols to improve service delivery.
- Effectively collaborate with clinical and support service leadership in attaining a whole health model of care.
- Ensure adequate shelter staffing during both standard operations and spontaneous weather contingency events.
- Identify inefficiencies and implement new procedures for improving our service delivery and workflows.
- Monitor key performance metrics, evaluate program efficacy, and report progress regularly to executive leadership and external stakeholders.
- In partnership with the Senior Director of Social Care, the Director will represent the Agency and maintain relationships with regulatory agencies, local officials and community-based organizations.
- Effectively collaborate with the Grant Compliance Department, Accounts Receivable, as well as external funders to ensure compliance with all funding sources (grants, Medicaid Rehabilitation Option, etc.)
- Oversee data integrity, client documentation, billing processes, and reporting within the Electronic Health Record (EHR) and Homeless Management Information System (HMIS).
- Lead the development, preparation, and ongoing monitoring of annual shelter service budgets and funding allocations.
- Chair, facilitate, and participate in assigned committee meetings
Education/Experience
- Bachelor’s degree in business, behavioral sciences, rehabilitation, or a related field from a college/university accredited by the U.S. Department of Education required; Masters Degree in project management, business, behavioral sciences, or a related field preferred
- Five (5) years of related work experience, preferably in housing management, with at least three (3) years of supervisory experience required
- Experience with third party grants / contracts required
- Experience with Medicaid Rehabilitation Option (MRO) preferred
- Knowledge and application of utilizing housing systems (HUD, Coordinated Entry, Homeless Management Information Systems, etc.) preferred
Additonal Requirements
- Must possess/maintain a valid driver's license, current automobile insurance and a driving record that meets the guidelines and requirements of the organization
- Must have reliable transportation to oversee programming and/or attend trainings and/or meetings
- Up to 15% travel within the community
- Use of computers, cell phones, virtual meeting tools and other technology devices up to 90% of the time
- Daily, weekly, monthly and annual deadlines
- Ability to work a flexible schedule and/or and work irregular shifts as needed
Aspire prioritizes a work culture that takes care of employees not only at work but in their personal lives as well. The following are offered to *eligible employees:
- Group Medical (PPO and HSA Plans)
- Affordable visits, labs, and prescriptions through Aspire Indiana Health clinics
- Health Savings Account
- Group Dental and Vision Plans
- Prescription coverage, including low copays on all covered medications through select pharmacy locations
- Employee Wellness Program
- Group Life, AD&D Insurance
- Long Term Disability
- Short Term Disability
- Paid-Time Off (PTO)
- Paid Holidays
- Paid Bereavement
- Retirement Plan with generous employer match - Up to 6% match
- Employee Referral Bonus Program
- Your Money Line Financial Wellness Program
Eligibility dependent on full time or part time status. Not all benefits are offered to part time or temporary employees.
Learn more about us at Aspireindiana.org, and see our Core Values, benefits and current job listings on our Careers page. Or check out our Facebook, LinkedIn, Twitter and YouTube pages.
All individuals who join Aspire are strongly encouraged to have a flu shot and be vaccinated against COVID19 prior to joining Aspire to further protect our staff and the patients we serve. We also adhere to CDC protocols including wearing masks, social distancing, and sanitizing.