Information Technology Support

POSITION SUMMARY

The IT Technician will report to the Information Technology & Network Manager and will be responsible to provide maintenance of staff, student, and facility devices by analyzing requirements, resolving problems, installing hardware and software solutions, supporting the internal IT Helpdesk, and managing IT inventory. You will be responsible for administration and internal support of the organization's PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following is an explanation of the duties of the IT Technician. It includes the major highlights of the requirements of the position. There should be a clear understanding that the duties outlined below are not all encompassing. Additional responsibilities may be assigned to the IT Technician as required.

• • Manning and updating of the IT help desk system (One to One Plus). This will require logging service requests, dispatching and ensuring that service requests are closed off I completed. IT support will be provided by IT Technicians both on-site and remotely as required by the task.
  • On-going maintenance of the IT hardware assets across the schools. As equipment is added, transferred or removed from any of the CHP School’s premises the incumbent will ensure that the physical inventory systems are maintained accordingly. This includes computer hardware and voice I data systems.
  • Support the school technical support team as required by his immediate supervisor and / or special project requirements. This may require commuting across the schools by the incumbent.
  • Perform technical support for the CHP School Network. This encompasses support of the student assigned computers as well as the school staff. In this role, the incumbent will make sure that student computers are updated and set up with the required software platform. In addition, the incumbent will expedite the repair of any damaged student computers.
    • Provide general device support to the users across all CHP School buildings.

PROFESSIONALISM

Interpersonal/Teamwork

• Maintains positive and professional relationships with colleagues, children and parents.
• Contributes as a team member and actively collaborates with others to meet the mission and goals of CHP Schools.
• Work Habits
  • Knowledgeable and supportive of the CHP School’s policies and procedures, including those in the Policy and Procedure Manual, and implements them consistently.
  • Knowledgeable of laws, regulations, and standards pertinent to his or her work and demonstrates compliance.
  • Demonstrates integrity by striving for safe and effective service delivery, as well as accurate, timely and complete documentation.
  • Contributes to maintaining a 'Culture of Safety' for students, parents, colleagues and visitors.
  • Reports to work, as well as all meetings and appointments, in a timely manner.
  • Dresses appropriately and professionally based on scheduled activities of the given day. Strives to serve as a role model to clients.
• Professional Development
  • Participates in individual supervision as scheduled by supervisor.
  • Accepts and follows suggestions, directives, and requests to perform additional duties willingly and flexibly.
  • Consults his or her supervisor or others, as appropriate, for collaborative problem solving.
  • Exercises sound judgment, knowledge, and creativity in decision making.
  • Takes on personal development and building a learning environment.
  • Completes and demonstrates competency in all mandatory trainings as identified by the organization including knowledge of child and adolescent growth and development.
  • Participates in additional trainings as identified in supervision or by external licensing, contractual, and accreditation organizations.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The IT Technician will work indoors, outdoors, on campus and off campus with frequent stressful situations.
• There is a 37.5 hour plus work week that includes occasional weekend and evening work.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Training and Experience

Possession of a certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of a one-year, college level curriculum is preferred. If formal education in information technology is not possessed, the candidate should have at least two years of practical professional experience.

Certificates, Licenses, and Registrations – N/A

Ongoing Training and Credentialing

Meets all ongoing requirements as identified by the agency and the Human Resources Office and IT Department.