What are the responsibilities and job description for the Inside Sales Coordinator position at Aspinwall Plumbing & Heating?
Company Name: Aspinwall Plumbing & Heating
Position: Inside Sales Coordinator
Pay Range: $60K - $70K A Year!
Compensation Breakdown:
- Base Salary: $50K - $55K A Year!
- Commission Opportunities:- Follow-up and conversion of unsold estimates ("Second Look" opportunities)- Technician-generated sales opportunities- Appointment setting resulting in sold jobs- Incentives tied to closed revenue generated through inside sales activities
- Estimated OTE (On-Target Earnings): $60,000 – $70,000 annually
Location: Weymouth, MA
Schedule:
- Full-Time
- Monday - Friday - 8am - 4pm
Benefits:
- Health, Dental & Life Insurance
- Paid Sick Leave
- Paid Personal Days, Vacation & Holidays
- 401(k) (if applicable)
- Paid Training
- Performance-Based Commission Program
- Opportunities for Advancement and Increased Earnings
- Exposure to Sales and Career Development Programs
- Clear Career Path into Outside Sales Roles
Requirements:
- Previous experience in customer service, inside sales, sales support, or office administration.
- Experience in plumbing, HVAC, construction, or home services is preferred but not required.
- Comfortable making outbound calls and following up with customers.
- Strong verbal and written communication skills.
- Experience using CRM systems and office software preferred.
- Ability to multitask and prioritize effectively.
- High school diploma or equivalent required.
Skills & Traits We Value
- Positive and energetic attitude.
- Strong relationship-building skills.
- Self-motivated and goal-oriented.
- Organized and detail-conscious.
- Resilient and comfortable handling objections.
- Team-first mentality.
- Professional and dependable.
- Coachable with a desire to learn and grow into sales.
Position Summary:
As an Inside Sales Coordinator, you'll build customer relationships, generate sales opportunities, support the sales process, and help drive revenue growth for Aspinwall Plumbing & Heating. With a base salary of $50,000–$55,000 plus commission opportunities, this role offers earning potential of $60,000–$70,000 annually while providing a clear path for career advancement.
The ideal candidate is people-focused, energetic, and goal-oriented, with a talent for building relationships and guiding customers through the next steps of their journey. They thrive on proactive communication, achieving results, and continuous growth, making them a strong fit for a future sales career.
Core Responsibilities:
Inside Sales & Customer Development
- Follow up on unsold estimates and "second-look" opportunities to re-engage customers.
- Contact homeowners regarding technician-generated recommendations and opportunities.
- Schedule appointments for the sales team and comfort advisors.
- Conduct outbound calls to nurture leads and maintain engagement throughout the sales process.
- Identify customer needs and recommend appropriate next steps.
- Support quote preparation and proposal delivery.
- Track and update sales opportunities within the CRM.
- Assist in converting approved estimates into scheduled jobs.
- Help achieve monthly appointment-setting and sales support goals.
Customer Service & Relationship Management
- Serve as a primary point of contact for customer inquiries.
- Provide timely updates regarding appointments, estimates, and project status.
- Deliver a professional, consultative experience that builds trust and confidence.
- Follow up with customers to ensure satisfaction and maintain strong relationships.
Administrative & Office Support
- Maintain accurate customer records and CRM documentation.
- Coordinate calendars and confirm appointments.
- Process equipment registrations and rebate submissions.
- Enter purchase orders and assist with job costing documentation.
- Support internal communication between sales, operations, and field teams.
- Assist with general office administration as needed.
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Work Location: In person
Salary : $50,000 - $55,000