What are the responsibilities and job description for the Dispatcher/Office Manager position at Aspinwall Plumbing & Heating?
Company Name: Aspinwall Plumbing & Heating
Position: Dispatcher/Office Manager
Pay Range: Clear path to $75k plus commission!
Location: Weymouth, MA
Schedule:
- Full-Time
Benefits:
- Competitive pay and benefits.
- Earned sick leave
- PTO & Vacations
- Company swag
- Opportunity to grow within a trusted, rapidly expanding company.
- A place where your work has impact—helping customers in real moments of need.
- A family-owned company where your work truly matters.
- A culture built on trust, integrity, and serving customers the right way.
Requirements:
- Experience in HVAC, plumbing, or home-service dispatch preferred.
- Strong multitasking and time-management abilities.
- Excellent communication skills—clear, friendly, and confident.
- Comfortable working in a fast-paced, schedule-driven environment.
- Proficiency with service dispatching software (ServiceTitan) is a plus.
Position Summary:
Aspinwall Plumbing & Heating is seeking a Dispatcher/Office Manager with a clear path to $75k plus commission. In this role, you will organize, prioritize, and dispatch service calls to licensed technicians while ensuring excellent customer experiences and maintaining efficient daily operations.
The ideal candidate is highly organized, comfortable in a fast-paced environment, and excels at multitasking and problem-solving. You thrive when helping customers in urgent situations, supporting a collaborative team, and making real-time decisions that keep the office running smoothly.
Why This Job Is Awesome
If you thrive on organizing chaos, love helping people, and get satisfaction from keeping a team running at full speed, this role will feel like a win every day. Our dispatchers are the mission control of Aspinwall—coordinating technicians, calming customers, and making smart decisions in real time.
No two days are ever the same. You might be helping a customer with no heat, rerouting a technician to an emergency, or solving a scheduling puzzle to make the day run smoothly. It’s fast-paced, team-focused, and incredibly rewarding when everything clicks.
This role is perfect for someone who:
- Loves multitasking and staying a step ahead
- Enjoys solving problems quickly
- Likes working with people—not just screens
- Wants to be part of a tight-knit office team
- Feels proud going home knowing they helped real people in real situations
At Aspinwall, dispatching isn’t just a call center job. It’s a leadership role at the heart of our operation, where your decisions matter and your wins are celebrated.
Core Responsibilities:
Customer Coordination
- Gather job details accurately and schedule service based on urgency and technician availability.
- Communicate expectations clearly to customers regarding arrival windows, fees, and follow-up needs.
Technician Dispatching
- Assign and route jobs to technicians based on skillset, location, workload, and priority.
- Monitor technician progress and adjust schedules in real time.
- Maintain ongoing communication with the field team to ensure efficient job completion.
Operational Support
- Update service management software with accurate notes, status changes, and job details.
- Work closely with service managers, sales, and office staff to coordinate larger projects or same-day needs.
- Ensure after-hours, emergency, and maintenance calls are organized properly.
Customer Experience & Quality
- Provide a positive, calm, solutions-focused experience—especially during emergencies.
- Support the company’s standard of cleanliness, timeliness, and professionalism in every interaction.
- Identify opportunities to improve scheduling efficiency and customer satisfaction.
Job Type: Full-time
Pay: Up to $75,000.00 per year
Benefits:
- Paid time off
Work Location: In person
Salary : $75,000