Membership and Fitness Liaison (82253)

Asphalt Green is looking to hire experienced Front Desk team members to cover the Fitness Center at our Battery Park City site (212 North End Avenue in Lower Manhattan). The Fitness Center is fully equipped with strength and cardio equipment to meet any fitness seeker’s needs. The Membership and Fitness departments are a part of a larger non-profit organization focused on programs, classes, clinics, and camps for adults and children. We offer basketball, tennis, and martial arts to name a few of the many sports we offer.  (see www.asphaltgreen.org for more information on us).   

We have part-time positions available with specific shifts to fill. We open at 5:00 a.m. on weekdays and 6:00 a.m. on weekends. We operate 7 days a week, 365 days a year. We are looking to fill the following hours/days: 

·       Weekday morning with the flexibility to work certain weekends and weeknights 

This is a good opportunity to sharpen administrative skills as you welcome members and guests, respond to questions, provide directions, and maintain security. If you enjoy interacting with people and are a problem solver, this is the role for you! 

Responsibilities: 

• Monitor and/or respond to Fitness Department emails and Teams chats and escalating such as necessary. 
• Monitor voicemails for both Fitness and Membership, particularly when Membership Consultants are not in the office. 
• Use Mindbody software to add and/or check in guests, respond to questions, purchase training/group exercise packages, etc. 
• Use Salesforce to respond to questions about memberships, upgrades, cancellations, billing, credit cards, etc. Sell or renew memberships. Provide statements of account when requested. 
• Learn both Membership and Fitness policies to accurately respond to all questions and concerns. 
• Alert appropriate parties (department management or Housekeeping) on facility related matters e.g. towel inventory and presentation, condition of mats and blankets, availability of wipes, etc. 
• Stay current on all marketing initiatives and sales promotions. 
• Schedule teen evaluations upon request. 
• Responsible for working with Manager on all retention efforts. 

• Strong communications skills - verbal and written. 
• Ability to handle questions, concerns and challenges with tact, firmness 
• Demonstrated ability to multi-task. 
• Front desk/reception work history at a health club, spa, or hotel. 
• Knowledge of Mindbody and/or Salesforce is a plus. 

Salary : $25