Lead Customer Integration Specialist

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD’s coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies. Position Description: Lead Customer Integration Specialist engages customers where technology resource or capability gaps exist, facilitating integration with our digital portfolio. This role will collaborate closely with customers to assess integration needs, executing solutions to enhance connectivity and engagement between our company and its clientele. Key Responsibilities Assist in the onboarding and testing process for customers utilizing integrated technologies, ensuring smooth transitions and effective deployment. Communicate progress, milestones, and deliverables effectively to both customers and internal stakeholders, fostering transparency and alignment. Conduct customer needs analyses Design and implement technology solutions that facilitate seamless integration processes between our company and customers, enhancing operational efficiency. Develop clear timelines for the development and execution of bridging capabilities, ensuring alignment with project objectives and customer requirements. Evaluate and identify opportunities or gaps in integration between company and customer technologies. Provide insightful reports and recommendations. Competencies Action Planning - The ability to review and evaluate recommendations and requirements and to develop appropriate plans or deliver actions required. Action-Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Adaptive Mindset - Adapts existing tools and techniques to existing situation~Adapts to changing goals / objectives~Entrepreneurial spirit~Focuses on simplicity when addressing the customer Analyze Alternatives & Recommend Solutions - Ability to analyze potential solutions and create recommendations based on the expected benefits, costs, and overall value of the solution for key stakeholders; Business capability analysis, Business model canvas, Business rules analysis, Concept modeling, Prototyping Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders. Business Case Contribution - Ability to interpret, contribute to, or lead business case creation with client departments to quantify current costs, justify project investment, and identify the return on investment; Analysis Skills, Business Cases, Cost Benefit Analysis, Make (Build) or Buy Analysis, Risk Analysis; Benchmarking and Market Analysis, Business Capability Analysis, Business Rules Analysis, Market Analysis, Root Cause Analysis, SWOT Analysis Business Insights - Applying knowledge of business and the marketplace to advance the organization’s goals. Business Requirements Analysis - Ability to express user needs in terms of business requirements, identify current capability of the business to deliver, conduct build or buy analyses, and recommend preferred approach; Analysis Skills, Determine acceptance and evaluation criteria, Focus groups, Observation, Prioritization, SWOT analysis, requirements analysis software Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Courage - Stepping up to address difficult issues, saying what needs to be said. Data Collection and Analysis - The ability and skill to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making including proficient use of aligned software (e.g., Tableau, etc) Decision Quality - Making good and timely decisions that keep the organization moving forward. Develops Talent - Developing people to meet both their career goals and the organization’s goals. Drives Results - Consistently achieving results, even under tough circumstances. Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity. Manages Ambiguity - Operating effectively, even when things are not certain or the way forward is not clear. Nimble Learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Perform Gap Analysis - Ability to conduct gap analysis between current and future states to identify components of the overall change strategy.0 Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals. Requirements Elicitation and Facilitation - Ability to lead facilitated sessions for requirements elicitation, focus groups, and user acceptance testing. Review and Reporting - The ability and skill to create reports, and review reports created by others, for various audiences as relevant, in a lucid and effective manner, keeping in mind the purpose of reports. Verbal Communication - Ability to express ideas, request actions, formulate plans, & policies by means of clear and effective verbal communications. Qualifications Bachelor’s degree 8 years of related experience preferred Skills Adaptive Mindset Analyze Alternatives & Recommend Solutions Business Case Contribution Cultivates Innovation Courage Data Collection and Analysis Ensures Accountability Manages Complexity Nimble Learning Optimizes Work Processes Perform Gap Analysis Requirements Elicitation and Facilitation Review and Reporting Tech Savvy Verbal Communication Business Insights Action Planning Collaboration Business Requirements Analysis Physical Demands/Working Conditions Physical Demands Category: Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you. Build a challenging and rewarding career with us! American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace To review our Privacy Policy, click here. Not Ready to Apply? Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you! ATD exists because of, and for, each of us. From the front line associates helping customers to the people working behind the scenes, ATD’s people are driving us toward a brighter future. You're knee deep in updating your resume, searching the open job market and surveying where your next move will be in your career. Now you have stumbled across us and we're in your consideration set for a job opening. Click the link to find out more! The event calendar has been full. At American Tire Distributors (ATD) our associates are valued and work in a fun while productive hybrid atmosphere. We celebrate and come together throughout the year to celebrate many occasions. Your wellbeing is among ATD’s highest priorities, and that is reflected in the benefits we offer to empower our associates and enrich their lives. We regularly sponsor events and initiatives, held at our Huntersville Field Support Center along with in our 120 Distribution Centers, Mixing Centers and Regional Distribution Center locations, to support our mental health and physical wellness to keep you feeling your best. We have hosted over 15 different events, with the added fellowship and social benefit for our associates. Click the link to find out more! The automotive industry at large is evolving rapidly as we see the introduction of new technology, business models and services offerings. ATD sits in the middle of this exciting evolution and is positioned well to help define the future of mobility and distribution. Our organization is home to more than 4,000 associates who enjoy challenging themselves every day to advance their careers and contribute to the future of the automotive industry. In addition to finding individuals that are passionate about growth within our industry, we are also seeking team members that align with our values as an organization. Be Innovative Be Collaborative Be Accountable Be Respectful Be Excellent Through decades of steady growth, American Tire Distributors has emerged as the nation’s premier tire distributor. Working to create a culture that fosters innovation, leadership, and growth in each valued member of our organization. ATD is home to hundreds of hardworking associates who enjoy the rewards of a job well done. From truck driving, business administration to logistics, we are always looking for top talent to join our professional family. To learn more about our company, visit www.atd.com.