Key Account Manager

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD’s coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies. Position Description: The Key Account Manager is focused on developing ATD’s key accounts and existing Tire Pros development/growth of the Tire Pros franchise. This role harnesses the power of external and internal partnerships, business intelligence, customer experience, and revenue analytics to optimize customer P&L while achieving ATD sales, revenue, productivity, and customer satisfaction goals. Key Responsibilities Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organization and resolution issues. Analyze the customer’s business to determine best fit product assortments, solutions, promotions, and programs that directly impact their bottom line, that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations Utilize analytic and benchmarking tools to partner with key dealer accounts, franchisees and high value dealers, establishing and tracking progress against key performance metrics for the objective of growing share. Collaborate with all support roles to drive additional unit/revenue opportunities in assigned geography/territory to build strong external customer relationships and meet customer needs. Work directly with individual Tire Pros franchisees to implement marketing strategies, operational procedures necessary to increase traffic, improve profitability and achieve business objectives. Work in concert with the ATD retail support team to deliver marketing and advertising materials on-time and within brand guidelines to all media vendors. Support the management of franchisee's annual ad agreement to include the forecasting of co-op earnings and recommendations around spending to achieve franchisees' business goals. Ensure quality CRM data to enable customer retention, business development, follow-up actions, and other sales activities. Audit individual Tire Pros locations to ensure compliance with established franchisee operating standards. Competencies Being resilient - Is calm and professional in difficult situations; continues to work toward objectives. Overcomes obstacles without becoming discouraged; draws lessons from failures. Recovers from setbacks and adversity. Builds networks - Draws upon own network to gain insight, build support, and achieve outcomes. Leverages networks to identify industry experts, explore some best practices, and exchange ideas and knowledge. Business insight - Clearly understands how own activities relate to critical business drivers. Monitors business news and market changes for impact on the business or on own expertise area; uses this to shape decisions. Collaborates - Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input. Customer focus - Keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas. Drives results - Holds self to high standards of performance; sets some challenging goals; wants to achieve meaningful results; pursues initiatives/efforts to successful completion and closure. Focuses on key goals, even during setbacks and obstacles. Instills trust - Demonstrates integrity, upholding professional codes of conduct. Instills trust by following through on agreements and commitments despite competing priorities and by being honest and straightforward. Interpersonal savvy - Relates openly and comfortably with diverse groups of people. For example, takes time to build rapport in meetings; speaks about common interests and priorities; shows tact and sensitivity in difficult interpersonal situations. Maintains productive relationships with a wide variety of people and from a range of backgrounds. Nimble learning - Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. For example, experiments to find the best possible solution and gains insight from test cases. Makes use of new concepts and principles when addressing problems. Learns from mistakes to avoid repeating them. Persuades - Convinces others through a variety of means and methods of persuasion, including well-reasoned rationale. Recognizes when compromise is necessary and shifts approach to accommodate others. Plans and aligns - Plans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work. Situational adaptability - Takes steps to adapt to changing needs, conditions, priorities, or opportunities. Understands the cues that suggest a change in approach is needed; adopts new behaviors accordingly. Qualifications High School or GED degree Skills Commercial Acumen 4 Customer and Market Analysis 3 Initiates Compelling Sales Conversations 3 Navigates Customer Challenges 3 Navigates Field Service Interactions 3 Negotiates Strategically/Tactically 4 Planning and Organizing 3 Qualifying 3 Strengthens Customer Connections 3 Understands the Buying Process 3 Physical Demands/Working Conditions Physical Demands Category: Office Physical Demands/Work Environment/Travel Requirements: • Physical demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk, hear, taste and/or smell; the employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. • Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. • Travel required: As required by the position. Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you. Build a challenging and rewarding career with us! American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace To review our Privacy Policy, click here. Not Ready to Apply? Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you! ATD exists because of, and for, each of us. From the front line associates helping customers to the people working behind the scenes, ATD’s people are driving us toward a brighter future. You're knee deep in updating your resume, searching the open job market and surveying where your next move will be in your career. Now you have stumbled across us and we're in your consideration set for a job opening. Click the link to find out more! The event calendar has been full. At American Tire Distributors (ATD) our associates are valued and work in a fun while productive hybrid atmosphere. We celebrate and come together throughout the year to celebrate many occasions. Your wellbeing is among ATD’s highest priorities, and that is reflected in the benefits we offer to empower our associates and enrich their lives. We regularly sponsor events and initiatives, held at our Huntersville Field Support Center along with in our 120 Distribution Centers, Mixing Centers and Regional Distribution Center locations, to support our mental health and physical wellness to keep you feeling your best. We have hosted over 15 different events, with the added fellowship and social benefit for our associates. Click the link to find out more! The automotive industry at large is evolving rapidly as we see the introduction of new technology, business models and services offerings. ATD sits in the middle of this exciting evolution and is positioned well to help define the future of mobility and distribution. Our organization is home to more than 4,000 associates who enjoy challenging themselves every day to advance their careers and contribute to the future of the automotive industry. In addition to finding individuals that are passionate about growth within our industry, we are also seeking team members that align with our values as an organization. Be Innovative Be Collaborative Be Accountable Be Respectful Be Excellent Through decades of steady growth, American Tire Distributors has emerged as the nation’s premier tire distributor. Working to create a culture that fosters innovation, leadership, and growth in each valued member of our organization. ATD is home to hundreds of hardworking associates who enjoy the rewards of a job well done. From truck driving, business administration to logistics, we are always looking for top talent to join our professional family. To learn more about our company, visit www.atd.com.