What are the responsibilities and job description for the Director of Housekeeping - Luxury Vacation Rentals position at Aspen Vacations?
About Aspen Vacations
Aspen Vacations is a luxury vacation rental company based in Aspen, CO, one of the world's most iconic destinations, managing a curated portfolio of exceptional properties across Aspen and Snowmass Village. True five-star hospitality is in the details: anticipating needs, personalizing every interaction, and creating unforgettable experiences from pre-arrival through post-departure. We are a close, collaborative team driven by a genuine commitment to our guests, our homeowners, and the standard of experience we deliver.
The Opportunity
Housekeeping is where our five-star standard becomes real — every arrival, every turnover, every detail. As Director of Housekeeping, you will own that standard end to end: building and leading the team, designing the training and systems that keep quality consistent, and putting your personal stamp on how a luxury property should look and feel the moment a guest walks in.
This is a leadership role with real ownership — and a hands-on one. You'll be equally comfortable building a training program, walking a property before a VIP arrival, mentoring a supervisor, and solving the day's puzzle in real time. You'll report directly to the owner, shape the department as we grow, and see your work reflected in every guest review.
Team & Leadership
Aspen Vacations is a luxury vacation rental company based in Aspen, CO, one of the world's most iconic destinations, managing a curated portfolio of exceptional properties across Aspen and Snowmass Village. True five-star hospitality is in the details: anticipating needs, personalizing every interaction, and creating unforgettable experiences from pre-arrival through post-departure. We are a close, collaborative team driven by a genuine commitment to our guests, our homeowners, and the standard of experience we deliver.
The Opportunity
Housekeeping is where our five-star standard becomes real — every arrival, every turnover, every detail. As Director of Housekeeping, you will own that standard end to end: building and leading the team, designing the training and systems that keep quality consistent, and putting your personal stamp on how a luxury property should look and feel the moment a guest walks in.
This is a leadership role with real ownership — and a hands-on one. You'll be equally comfortable building a training program, walking a property before a VIP arrival, mentoring a supervisor, and solving the day's puzzle in real time. You'll report directly to the owner, shape the department as we grow, and see your work reflected in every guest review.
Team & Leadership
- Recruit, onboard, lead, and develop housekeeping staff and supervisors — building a high-caliber team aligned with our service standards
- Design and implement structured training programs for consistent onboarding, skill development, and quality execution
- Motivate through recognition and accountability, addressing performance issues with professionalism and clarity
- Foster a positive, collaborative culture built on open communication and shared commitment to excellence
- Oversee daily housekeeping operations so every property is guest-ready and meets our standards at every turn
- Conduct regular property inspections — cleanliness, presentation, readiness — identifying and resolving deficiencies promptly
- Verify household items, amenities, and furnishings are in place and in excellent condition; ensure prompt reporting of maintenance issues and follow through to resolution
- Implement and uphold cleaning protocols and SOPs that ensure consistency, safety, and sanitation — and keep improving them
- Create and manage cleaning schedules for timely turnovers and optimal staffing across the portfolio
- Monitor and manage inventory of linens, supplies, and equipment; source and replenish proactively
- Manage vendor relationships, including suppliers and laundry services, for quality and cost efficiency
- Accurately track and bill homeowners for additional housekeeping services and replacement items
- Coordinate seamlessly with guest services and maintenance for arrivals, departures, special requests, and deliveries
- Respond to guest and homeowner requests with professionalism and urgency, turning concerns into positive experiences
- Communicate with homeowners and guests to understand preferences and deliver a personalized experience
- Contribute operational insight in leadership meetings as a voice in how the company grows
- 5 years of housekeeping management experience in luxury vacation rentals, high-end hotels, or resorts
- Deep understanding of luxury service standards and the expectations of high-net-worth guests and homeowners
- Proven success managing, training, and developing a housekeeping team to five-star standards, including recruiting, onboarding, and staff evaluations
- Experience developing and implementing training programs and SOPs
- Vendor management and budgeting/cost-control experience for housekeeping operations
- Proficiency with Microsoft Office and housekeeping or property management software
- Exceptional attention to detail and organization; strong leadership and problem-solving under pressure
- Excellent communication skills across guests, homeowners, vendors, and staff
- Bilingual in English and Spanish (required)
- Flexible availability, including weekends and holidays
- Annual salary: $100,000-$120,000, commensurate with experience, plus performance-based bonus opportunities
- Health, dental, and vision insurance
- Generous paid time off (PTO)
- Ski pass provided upon completion of the 90-day introductory period
- Relocation assistance available for the right candidate
- A supportive, collaborative environment where your contributions are recognized — reporting directly to ownership
Salary : $100,000 - $120,000