Transportation Provider Manager

Responsible for building, maintaining, and overseeing the Transportation Provider Network for an assigned region. Manage the daily operations of the provider network, including making sure appropriate transportation types and trip volumes, maintaining provider readiness, and coordinating all network-related activities. Guarantees compliance with all federal, state, and contractual requirements while supporting operational efficiency, network performance, and fiduciary responsibilities. Recruit new Providers to the company network via various methods to include face-to-face meetings, email, and other marketing strategies.

· Build and maintain relationships with new and existing Providers acting as a subject matter expert on building a successful Provider business.

· Educate Providers on how to be a successful provider within the clients' network.

· Work with Providers on their financials to help them maintain profitability.

· Understand the claims process and be able to guide providers through the process when necessary.

· Negotiate with Providers to obtain fair contracted rates for both client and Provider.

· Provide feedback to Providers on how to be more efficient with their fleet and trip routing.

· Provide orientation, onboarding, and training for new and existing NEMT. Providers according to contract requirements.

· Establish and maintain a positive working relationship with NEMT Providers.

· Coordinate NEMT Provider application, credentialing, and implementation.

· Work in conjunction with the Compliance Team to ensure Providers meet and maintain all requirements.

· Work with Dispatcher Supervisor to ensure assigned appropriate trip volume according to demand and performance.

· Create reports to determine additional Provider needs for network and to determine how current network is performing.

· Travel required up to 50%.

· Facilitate Provider town hall meetings.

· Other duties as assigned.

QUALIFICATIONS REQUIRED

· 5 years of supervisory/management experience, as well as vendor/contract management experience.

· Must have excellent written and verbal communication skills.

· Must have strong analytical skills and pay attention to details with the ability. to juggle multiple competing priorities in a demanding environment, with excellent time management skills.

· Self-motivated/self-starter, can take initiative, can work independently without supervision, and can step in to support other department initiatives; Can work well under pressure.

· Demonstrates commitment and accountability and is self-confident in executing responsibilities, excellent corporate work ethics.

· Must be able to provide positive reinforcement to the team and encourage the team in a positive manner in all aspects.

· Must have a high level of interpersonal skills to handle sensitive and confidential situations.

· High level proficiency in Microsoft Word and Excel.

· Ability to work in an ever-changing environment where priorities change.

· Must be flexible.

· Professional appearance and positive attitude.

· Must have clean driving record.

· Military and/or EMS background is a plus.

· Must pass a credit check.

MINIMUM REQUIRED EDUCATION (PREFERRED)

· Bachelor's degree (B. A.) from four-year College or University or equivalent combination of education and experience.

Salary : $43