Technical Lead- A&E Claims

The Role:

To appropriately underwrite high value and complex risks in accordance with the business plan and within delegated underwriting authority

“Our Aspen Values are expected to be reflected in the delivery and performance of every role.”

Key Accountabilities:

• Contributes to functional strategy development and prioritizes the operational deliverables and activities of team to support delivery of overall business targets
• Manages tactical plan and provides support to others to achieve positive results for the business in line with strategy
• Monitors and manages underwriting service performance to ensure control of, and reliable prediction of underwriting cost and frequency
• Develops and implements processes to ensure that the underwriting function is aligned to the needs of the class of business and works closely with underwriters and other business functions
• Maintains underwriting quality assurance systems to ensure effective control and delivery of robust underwriting processes
• Adheres to underwriting standards, instructions and good practice to minimize risk and maximize efficiency
• Ensures the recording and measurement of insurance risks, including DUA’s where relevant, to ensure accuracy and good practice
• Understands and complies with any reinsurance requirements to minimize risk and to deliver business plan objectives
• Works with key stakeholders/business managers to develop sustainable underwriting products and services to attract and retain customers and increase profitability
• Establishes and strengthens strong relationships with stakeholders including customers, brokers, business partners and colleagues, to maximize influence, support their needs and achieve business objectives
• Demonstrates understanding and awareness of market dynamics and market cycle to drive and enhance business performance
• Performs complex underwriting activities in accordance with all legal and regulatory requirements to ensure obligations are met
• Acts as a technical expert to support the identification of issues and opportunities within area of expertise
• Produces reports on existing and new underwriting issues and any ad-hoc reports to provide accurate management information
• Identifies and evaluates potential improvements to maximize the use of technology
• Manages and supports specific operational team(s) within own function / department or specialism to ensure that people, resources and processes are aligned with business needs and fit for purpose
• Manage, resource, motivate, develop and focus the team(s) to ensure the required standards of performance and support the continuing personal and professional development of all team members
• Manage appointment, dismissal, performance management and reward of the team(s) to effectively manage resources within the function
• Establish clear accountabilities and authority levels for direct reports and build a strong culture of accountability and performance in order to ensure delivery of goals

Skills & Experience:

• 5 - 10 years of professional lines claims experience in A&E (Architects and Engineers), with a JD Degree and admission to practice law
• 5 years of technical claims handling in a group claims function, operating in a highly regulated environment
• 5 years’ experience in technical claims management supporting multiple lines of business across geographies and industries with differing regulatory and legislative standards
• Strong understanding of delegated and third-party claims management from a technical, commercial, and operational perspective
• Proficient in navigating and assimilating complex technical data applications and sources, with strong investigative, negotiation, influencing, and collaboration skills
• Attention to detail with a track record of delivering service excellence via detailed and technical processes
• Strong interpersonal and communication skills, along with good organizational skills and the ability to work independently
• Proficient in MS Office applications (Word, Excel, and PowerPoint) and able to manage conflicting priorities to achieve deadlines
• Ability to plan effectively and efficiently and collaborate within a team environment
• Deep experience and a proven track record of working in a Claims environment within a specialized/complex Claims area, with recognized qualifications and/or good practical knowledge of the insurance regulatory framework.