What are the responsibilities and job description for the Quality Review Specialist position at Aspen Dental?
The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.
As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as Quality Review Specialist.
POSITION-SPECIFIC JOB RESPONSIBILITIES
Review of employees work to identify user/system errors, system enhancements needed, trending, gaps in process, or the need for updating SOP’s for training needs.
Document quality feedback in a constructive and positive manner for management
Monthly reporting of employee audit results and trending to their management team
Support feedback loop for potential training, SOP maintenance, and/or system enhancements
Continually help to enhance review standards for Quality Program
Provide feedback to support improvement of Estimate Vs Accuracy percentages
Provide feedback to the Field users to reduce Balance inquiry tickets
Other tasks as assigned
ESSENTIAL RESPONSIBILITIES
Specializes in performing tasks and assignments related to the functional area’s delivery of service, quality and or productivity.
Can be a point of contact for internal and external customer inquiries.
Plans, organizes, and executes tasks and activities with urgency and in accordance with managers’ delegated assignments.
Responds to and resolves issues related to position and seeks managers’ guidance for non-routine inquiries.
Informs manager of trends and escalating concerns related to tasks and assignments.
Meet position related productivity and quality standards.
Uses software and company systems to source, obtain, process, audit and analyze standard data reporting and presenting
REQUIREMENTS/QUALIFICATIONS
Education Level: Associates Degree or Healthcare Certification Preferred
Job related/Industry experience: 3 years or more
Leadership experience preferred
Excellent verbal and written communication skills
Excellent organizational and time management skills
Excellent problem solving/analysis collaboration
Self-motivated individual with good judgment and discretion
Annual Salary Range: $19-23/hr, with a generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match
If you are an applicant residing in California, please view our privacy policy here: https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees
Salary : $19 - $23