Digital Workflow Agent

The Digital Workflow Support Agent ensures a seamless & efficient support experience for our

Field Team Members in the use of 3Shape Trios workflows, including but not limited to

proper operation of the scanner, capturing of high-quality digital impressions throu

g

established processes, & adherence to standardized digital workfl

ow.
Responsibi

l

ites:

• Customer Support: Provide virtual live-scan support for offices and ab

i

lit to
coach in the moment on intraoral workflows and scan strategie

s. Abe to
troubleshoot minor technical issues with the 3Shape Scanner or rel

a

ted sftware
• Communication: Coach Teams on the proper use of the 3Shape T

rios inraoral
scanner to obtain accurate digital impressions for a variety of de

n

tal proedures.
Ensure proper work

flows arefollowed.
• Continuous Improvement: Support standardization and b

e

st practies across
all Aspen

Dental-braned offices.
• Reporting: Monitor and update support tickets

i

n a real-tie Help Desk
environment. Provide relevant details on resol

ution step

s fr each isse
addressed.
• Additional Support Responsibilities: Abilit

y

to assist wit other Digital
Dentistry support needs outside of 3Shape-re

lated products, pecifically the
Spr

intRay Digital P