Field Service Engineer - Customer Support

Introduction to the Job

As a Field Service Engineer 2, you play a key role in helping ASML achieve its mission to unlock the potential of technology for the benefit of society. By joining our Customer Support department, you contribute directly to the productivity and satisfaction of our customers. You help maintain the most advanced semiconductor equipment in the world, ensuring it runs smoothly and efficiently. Your work as a Field Service Engineer 2 makes a real difference to the future of electronics and supports ASML's commitment to innovation, collaboration, and excellence.

Role and Responsibilities

As a Field Service Engineer 2, you deliver high-quality support to our customers. You solve challenges, foster teamwork, and create positive experiences for those who rely on our technology.

• Diagnose and resolve equipment issues at customer sites using logical troubleshooting steps.
• Install, maintain, and repair ASML systems to ensure optimal performance.
• Communicate clearly and respectfully with customers and colleagues, keeping everyone informed of progress.
• Follow safety guidelines and contribute to a safe work environment for all.
• Document actions and findings accurately to support continuous improvement.
• Collaborate with cross-functional teams to share knowledge and drive customer success.
• Participate in training and development to stay updated with the latest technologies and processes.

Education and Experience

• You hold a Bachelor's Degree in Electrical Engineering, Mechanical Engineering, Physics, Computer Science, or a closely related field, OR at least two years experience.
• You have at least two years of experience in field service, technical support, or equipment maintenance, preferably in the semiconductor industry.
• You are familiar with using diagnostic tools, measurement systems, and computer-based reporting platforms.
• You have experience working with complex technical systems in a fast-paced environment.

Skills

At ASML, we value people who are curious, adaptable, and eager to learn. As a Field Service Engineer 2, you bring a growth mindset and a collaborative spirit to your daily work. You approach challenges with creativity and resilience, and you communicate openly with those around you.

• You solve problems thoughtfully and take initiative to find solutions.
• You communicate clearly and respectfully with everyone you interact with.
• You adapt quickly to changing situations and learn new skills as needed.
• You work well in diverse teams and value different perspectives.
• You manage your time effectively and stay organized under pressure.
• You act with integrity and follow safety protocols at all times.
• You show attention to detail in your work and documentation.
• You support others and share knowledge to build team success.
• You embrace technology and seek opportunities to improve processes.
• You maintain a positive attitude and demonstrate resilience when facing challenges.

Other

• Should expect 25% travel
• 12-hour shifts, often at customer site. Working days shift (expecting Sun-Tues and every other Wed)

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to to initiate the company's reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML's process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.

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