Manager, Premium Service | Cleveland Browns

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component of feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.   The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. If this sounds like a winning formula for you, join us! THE CLEVELAND BROWNS AND LEGENDS GLOBAL The Cleveland Browns and Legends have an expansive partnership to support all aspects of the New Huntington Bank Field project including market analysis, product design and development, data and analytics strategy, and holistic revenue generation across partnerships, ticketing and suites sales. Legends is proud to support and represent the Browns during this history ESSENTIAL DUTES AND RESPONSIBILITIES Oversee all premium customer service platforms, including benefits, amenities, contract execution, and payment processing. Develop and implement strategies to enhance client engagement ahead of the opening of the New Huntington Bank Field. Support the sales team by creating, updating, organizing, and managing sales materials. Assist in planning and coordinating special events for premium clients and corporate prospects to support new business development. Maintain accurate and detailed records of clients and prospects within the CRM system. Contribute to the development and creative execution of client and partner gifting and engagement initiatives. Prepare and manage premium suite agreements and related templates as needed. Build and maintain strong relationships with current and prospective clients through in-person meetings, phone calls, and written communication. Anticipate client needs and communicate effectively to ensure expectations are consistently exceeded. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Bachelor’s degree or a combination of education and relevant experience. 5 years of experience in the sports and live events industry and/or premium customer service. Strong communication, organizational, and time management skills, with a proven ability to manage tasks and meet deadlines. Flexibility to work evenings, weekends, and holidays as needed. Self-motivated and proactive, with strong strategic thinking and leadership abilities. Excellent problem-solving skills, creative mindset, and the ability to collaborate effectively within a team. COMPENSATION Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS Location: On Site at Berea, Ohio PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.