What are the responsibilities and job description for the Ticket Seller position at ASM Global?
LEGENDS & ASM GLOBAL
Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.
Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.
ASM Global, the world leader in venue management and live event production, oversees 350 iconic venues stadiums, arenas, conventions centers and theaters.
Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment?
Join us to make legends happen!
POSITION SUMMARY
The Pensacola Saenger Theatre’s Ticket Seller is responsible for ticket sales to shows and events by performing the duties listed below.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Demonstrates excellent customer service skills; responds promptly to customer needs and requests for service and/or assistance.
Focus on each patron’s order and fulfill in an accurate and timely manner.
Accurately dispenses tickets as requested by patrons using ticketing software and processes purchases made in person and by phone, when necessary.
Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
Verify and distribute 'Will Call' tickets to patrons.
Completes daily ticket sales report.
Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and submits to Ticketing Manager or Supervisor for audit.
Provides guidance related to venue, show and ticket information.
Ability to work independently and handle most box office questions without assistance.
Efficiently and courteously answers questions concerning prices, seating, and events.
Files various records and reports and performs related office functions and clerical work as assigned.
Perform other related duties as assigned by Box Office Manager or Designee.
When assigned, perform as an event merchandise seller during shows or events, which may include but is not limited to the following duties:
Performs merchandise inventory count-in and count-out procedures.
Fulfills patron merchandise orders in an accurate and timely manner.
Utilizes basic math skills for handling and processing transactions
Enter, charge, and process payment utilizing a computerized Point of Sales System (POS).
Creates visually appealing merchandising displays and prices items correctly, as directed.
Multi-tasks in an ever-changing environment.
Provides excellent service to all patrons, sponsors, production staff, and fellow Saenger Theatre team members.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Subject to credit and background screening.
Excellent organizational skills required
Good written, verbal, and interpersonal skills required
Ability to interact with all levels of staff including management
Professional presentation, appearance, and work ethic
Ability to operate a computer terminal and printer
Dependable team player
Enthusiastic self-starter
Ability to learn new skills
EDUCATION AND/OR EXPERIENCE
High School Diploma or GED required
Minimum of six (6) months relatable experience required
Computer and money/payment handling experience strongly preferred
Experience in computerized ticket systems and/or guest services experience preferred
SKILLS AND ABILITIES
Accurately process and handle credit card payments
Work independently and as a member of a team
Have excellent communication, listening, problem solving, and organizational skills
Able to understand, speak, read, and write English
Able to interact with guests, vendors, and staff in a friendly, courteous, and polite manner
Able to operate two-way radio equipment
WORKING CONDITIONS
Location: Onsite at Pensacola Saenger Theatre, Pensacola, FL
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Stand or sit for extended periods of time
Type on keyboard and maneuver a computer mouse
Reach with arms and hands to finger, handle, or manipulate hardware and equipment.
Must be able to lift and/or move up to 50 pounds or occasionally more with assistance.
Work inside and outside the building is required, with possible exposure to adverse conditions
Able to work flexible hours, including nights, overnights, weekends, and holidays.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.