Public Safety Senior Supervisor

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world’s most iconic brands and venues.

Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 400 arenas, stadiums, convention/exhibition centers, and performing arts venues globally.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

The GCCC Public Safety Senior Supervisor is responsible for assisting with the day-to-day functions of securing, directing, and promoting security and public safety on the campus of the Greater Columbus Convention Center. Public Safety Officers are assigned to greet guests as they arrive, check bags, perform visual checks of guests and materials, manage crowds, secure doors, monitor specific locations throughout the venue, and act as roving or posted security.  As the “eyes and ears” of the venue, Public Safety Officers are expected to keep a close watch on the crowd and intervene in situations when appropriate.  Public Safety Officers are on the “front line” of customer service and public safety and will experience the excitement and energy of the event and the satisfaction of interacting with the public. Assists in event related activities as required.

ESSENTIAL FUNCTIONS

• Greets guests as they enter and leave the facilities.
• Answers questions, resolves complaints, and gives directions.
• Enforces venue policies and procedures.
• Reports suspicious activity and violations of campus policy.
• Responds to guest conflicts, medical situations, and other incidents.
• Provides crowd management and assists with crowd movement.
• Secures locations and prohibits access to unauthorized individuals.
• Challenges unauthorized personnel in restricted areas.
• Follows established code of conduct and safety procedures.
• Provides exceptional service to all patrons.
• Performs regular and routine security rounds of the campus (noting and correcting unsafe or unsecure conditions) and takes immediate action to correct conditions as needed.
• Completes detailed reports on activity during shift.
• Completes Written Incident reports.
• Verify reports are completed.
• Inputs door schedule into magnetic door lock program.
• Directs visitors, deliveries and related personnel to proper areas. Notifies related departments of visitor/delivery arrival/departure.
• Operates and monitors computerized fire alarm system and surveillance camera.
• Operates company vehicle to transport employees or patrons around campus.
• Takes appropriate action in the event of an emergency.
• Maintains daily shift schedules and posts.
• Assigns shift duties to Public Safety Officer/Public Safety Event Staff.
• Supervises Public Safety Officer and Public Safety Event Staff.
• Reports incidents to Public Safety Management for follow-up.
• Maintains a proactive and positive attitude.
• Provide superior customer service.  Ensures that their direct reports are continually providing superior customer service.
• Attends campus meetings in the absence of Public Safety Management.
• Always in uniform while on duty. 
• Uniform will be clean, pressed, and presentable to the public.
• Must have the ability to interact with guests in a friendly, courteous, and polite manner. This will include initiating contact with guests within 10 feet – i.e., smiling, saying “Good Day” or helping when needed.
• Must feel comfortable when around large groups or speaking to a guest as needed.
• Understands the importance of providing customer service and in understanding of “The Magic is in the Details.”
• All other duties and responsibilities as assigned.

JOB REQUIREMENTS: (Some may not be required, but preferred)

• Surveillance (CCTV) skills preferred but not required.
• Working knowledge of security and public safety functions
• Customer service techniques
• Fire alarm system
• Basic knowledge of Microsoft Office applications
• Must be able to use a Two-Way radio.
• Must be able to keep information confidential.
• Valid State driver’s License with no more than 4 points
• Must be able to pass pre-employment background check, as well as random drug screens during employment.
• Must be able to program keycards and maglock schedules.
• Must be proficient in English reading, writing and speaking.

Required upon hire or within 120 days of hire if not certified.

• NIMS ICS 100
• NIMS ICS 200
• NIMS ICS 700
• NIMS ICS 800
• NIMS ICS 15
• CPR, First Aid, AED (maintain through employment)

EXPERIENCE:  

• a minimum of two years of public safety/security background. Preferred by not required, experience in law enforcement, military, fire, or emergency medical service background would be ideal.

SKILLS/APTITUDES:  Must possess oral and written communication skills and be able to follow instructions; able to qualify under existing state security guidelines; physical ability to walk, climb steps, stand/walk for up to 8 hours. Must be willing and able to work with a wide variety of individuals from varying socioeconomic backgrounds; attention to detail; conflict resolution skills preferred.

WORKING CONDITIONS: May be exposed to adverse weather conditions for long periods of time; ability to work flexible hours in addition to normal business hours as needed; must be able to lift and carry up to 50lbs; must be able to stand for long periods of time. May be exposed to physical confrontations.

TO APPLY: 

To apply, please visit: 

www.columbusconventions.com/employment 

Legends Global - Greater Columbus Convention Center  

400 N High Street  

Columbus, Ohio 43125 

FAX: 614-827-2537 

Applicants that need reasonable accommodations to complete the application process may contact 614.827.2500

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.