What are the responsibilities and job description for the Guest Experience Parking Attendant - INTRUST Bank Arena position at ASM Global?
SUMMARY:
As a Parking Attendant, you play a vital role in creating first – and lasting – impressions by delivering amazing experiences through world-class entertainment, one guest at a time. With an emphasis on the guest experience, you will create a welcoming environment and guide guests through the parking process with professionalism and energy. You will manage the flow of vehicles for on-site parking lots, provide assistance with directions, answer questions, and help maintain a safe and organized parking environment. Your positive attitude and commitment to excellence help set the tone for unforgettable guest experiences.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Reports to Manager, Coordinator and Supervisor in appropriate uniform to attend pre-event briefing.
Coordinates with the uniform attendant to check-out and check-in miscellaneous unform and equipment necessary to perform assigned position.
Welcome guests first with a smile, eye contact, and positive, energetic attitude.
Have thorough knowledge of on-site parking lots, and general knowledge of parking lots within the area, providing directions when applicable.
Direct vehicles to designated parking areas quickly and safely, following venue procedures and parking patterns.
Provide accurate information about the facility and event timelines.
Assist guests with special needs or mobility concerns, providing guidance to accessible parking, drop-off zones, and applicable entrances.
Manage pedestrian safety in and around parking areas during peak arrival and departure times.
Maintain cleanliness and organization of parking areas, signage and equipment.
Communicate effectively with team members and leadership, utilizing radio, to coordinate guest needs and traffic updates.
Anticipate guest needs, resolving parking-related concerns and complaints promptly and professionally.
Monitor parking lot activity to prevent unauthorized access and ensure guest safety.
Report any safety hazards, suspicious activity, or maintenance issues immediately.
Follow all safety standards, company and department policies and procedures.
Operate handheld devices to verify pre-paid permits, take cashless payments for general admission permits, and/or ADA parking spaces.
Accurate, honest reporting for assignment of parking spaces, charging appropriately for each.
Act in a professional manner always with guests, clients, team members, and others encountered.
Provide and deliver exceptional guest experiences to every guest, client, team member, every time.
Remain flexible and able to adapt to situations as they occur.
Regular attendance is an essential job function.
Position requires the ability to work at all ASM Global facilities in Wichita.
Other duties as assigned.
QUALIFICATIONS:
Guest first mindset.
Ability to stay calm and courteous under pressure in a fast-paced, high-volume environment.
Meet the physical demands of the job, which include being able to get in and around the facility (requires personal mobility), lifting, carrying, moving, climbing and moderate to loud noises.
Work effectively under pressure and/or stringent schedule to produce accurate results.
Positive, friendly, attitude with neat appearance, and smile required.
Must work well with others.
Must speak and understand English.
Ability to pass a credit/background check.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
High School Diploma or GED.
Experience in customer service, hospitality, or parking operations preferred.
Valid driver’s license preferred.
Must be able to work independently with little or no supervision.
SKILLS AND ABILITIES:
Customer Service Excellence – Ability to engage guests with a friendly, helpful, and professional attitude.
Interpersonal and communication skills with ability to follow instructions, both verbal and written.
Maintain proper grooming and dress code standards.
Apply teamwork by working collaboratively with other team members.
Problem-solving to resolve guest concerns or unexpected situations calmly and efficiently.
Ability to undertake and complete multiple tasks.
Attention to detail.
OTHER QUALIFICATIONS:
Requires ability to work flexible/extended hours and/or irregular hours, including nights, weekends and holidays, as needed.
PHYSICAL DEMANDS:
This position requires substantial walking, stationary standing, stooping, and similar movements. Ability to lift and move cones, signs, minor equipment and similar, lifting up to 30 lbs. This position is located outside the facility, and must be able to endure temperature extremes, both hot and cold.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
