Event Receptionist

POSITION:          Event Receptionist

FACILITY:            Pensacola Bay Center

REPORTS TO:     Event Manager

FLSA STATUS:    Part-Time, Non-Exempt

GENERAL STATEMENT OF DUTIES:

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Part-Time Event Receptionist at the Pensacola Bay Center. The Event Receptionist is responsible for performing the duties listed below.  The ideal candidate will have prior experience effectively managing all clerical aspects of a Front Desk or Receptionist position.

MAJOR DUTIES AND RESPONSIBILITIES:

• Serve as the first point of contact for facility guests; function as Receptionist
• Maintain a friendly and professional demeanor with patrons and staff
• Maintain professional appearance/attire during business hours
• During events, monitor general activity and relay any client or guest requests to the appropriate event manager
• Answer incoming phone calls; provide general venue and event information to callers; direct callers to proper phone extensions and deliver messages timely
• Standard clerical duties, including operation of multi-line telephone, two-way handheld radio, and copy machine
• Receive and distribute all mail
• Maintain Log of Incoming Contractors and Visitors
• Receive and maintain Log of Incoming Packages
• Maintain Log of Lost and Found items; label all “found” items and store in vault
• Operate computer: send/receive emails, use Microsoft Word and Excel software
• Work part time/irregular hours including daytime, late afternoon, evenings and weekends; work hours range from 4 up to 10 hours per event, depending on event schedule
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES:

• No supervisory responsibilities assigned to this position

QUALIFICATIONS:

• Ability to communicate well, both written and orally; exhibit excellent organizational and communication skills
• Ability to plan, organize and implement policies and procedures.
• Ability to establish and maintain effective working relationships with varied groups and individuals.
• Able to manage multiple projects and meet tight deadlines.
• Ability to work with limited supervision, prioritize and handle multiple projects simultaneously while exercising judgment and initiative in addressing complaints and resolving problems.
• Demonstrate knowledge of standard office practices, procedures and industry terminology; ability to operate industry related equipment
• Demonstrate ability to follow directions.
• Maintain a professional presentation, appearance and work ethic
• Foster working relationship with partners, clients, employees, exhibitors, and patrons during employment
• Detail oriented
• Good communication skills and willingness to work as a team
• Willingness to be trained on facility procedures and policies
• Must be able to pass successful background check.

EDUCATION AND/OR EXPERIENCE:

• High school graduate or obtained GED.
• Minimum of one year in a clerical, front desk or receptionist position.

COMPUTER SKILLS:

To perform this job successfully, must have a strong background of computer proficiency and operational experience of industry standard software systems, including but not limited to standard Microsoft Windows operating based platforms such as Outlook, Excel, and Word.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work typically performed in an office setting in a seated or standing position
• Must be able to walk and/or stand for extended periods of time
• Must be able to use close vision
• Must be able to hear and speak to use a two-way radio and telephone
• Must be able to hear, read, write, and speak English
• Must be able to lift and/or move up to 25 pounds, or occasionally more with assistance
• Must be able to work flexible hours, as dictated by the event schedule, including days, nights, weekends, and holidays.

Note:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or business needs. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor.