Box Office Supervisor

POSITION: Box Office Supervisor
DEPARTMENT: Box Office
REPORTS TO: Box Office Manager
FLSA STATUS: Full Time

Summary

Responsible for assisting with supervision of the Box Office by performing the following duties:

Essential Duties and Responsibilities

• Supervises, instructs, and trains ticket sellers in proper selling procedures.
• Updates and coordinates all event information for ticket sellers.
• Opens and or closes ticket window as required.
• Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
• Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
• Completes daily ticket sales report. Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office Manager for audit.
• Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by Manager.
• Demonstrates excellent customer service skills; responds promptly to customer needs; responds to requests for service and assistance; able to work independently and handle most box office questions without assistance.
• Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
• Files various records and reports. Performs related clerical work as assigned.

Supervisory Responsibilities

• Supervises Ticket Sellers. Assists with the overall direction, coordination, and evaluation of the Box Office. Carries out supervisory responsibilities in accordance with ASM Global’s policies and applicable laws.
• Assists in training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications

• Ability to work the ticket window with minimal supervision
• Ability to work flexible hours including daytime, evening, weekends and holidays, as needed
• Must be able to speak, read, and write English
• Must have professional attitude and appearance

Education and/or Experience

• High school diploma or general education degree (GED)
• Or 1 to 3 months related experience and/or training
• Or equivalent combination of education and experience
• Box office or guest services background preferred

Skills and Abilities

• Knowledge of supervisory principles and practices; ability to coordinate staff
• Ability to count money, make change accurately
• Ability to input data into a computer to record sales transactions
• Good communications skills. Listens and gets clarification; Responds well to questions. Able to read and interpret written information.
• Good problem-solving skills and organizational ability
• Ability to work independently and as a member of the team
• Good customer service skills and sense of public relations

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use hands to handle and count coins and currency. Specific vision abilities required by this job include close vision.

NOTE
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.