What are the responsibilities and job description for the Assistant Operations Manager position at ASM Global?
LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team.
Managed by Legends Global, Desert Diamond Arena is the premier live entertainment venue of the Southwest, hosting world-class concerts, sporting events, and private experiences in the heart of the Westgate Entertainment District. Following a recent $42 million transformation, the arena continues to set the standard for innovation, premium hospitality, and guest experience.
THE ROLE
The Assistant Manager of Operations at the Desert Diamond Arena is responsible for supervising both the Conversion Leads and part-time Conversions Crew. This person will work with the Lead Conversion Crew Members in training and instructing up to 15 part-time Conversions employees in performing the day-to-day set-up and break-down of the facility, both inside and outside, from one event to another.
This role will also assist with day-to-day repair, maintenance, and cleanliness of the facility, assist in monitoring expenses associated with conversion, as well as make recommendations to improve efficiency and effectiveness. The incumbent will have experience in operating forklifts, scissor lifts and other necessary equipment and assist the Event Services department on all show related requests. The incumbent is also expected to maintain professional and effective working relationships with all employees and tenants of the facility
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Essential Duties and Responsibilities
- Supervise, lead, train and instruct up to 15 part-time conversion crew in the day-to-day set-up and break-down of inside and outside of facility per the requests and needs of a specific event (e.g., concerts, family shows, etc.).
- Assist maintenance department with day-to-day repair and maintenance of inside/outside facility to help prepare it for the next event
- Work closely with Event Managers regarding show-related requests (e.g., may need extra equipment or something moved around).
Supervisory Responsibilities
- Provide leadership and guidance to staff. Serve as mentor/coach to all Conversions team members.
- Provide timely, appropriate feedback to employees on performance, both positive and corrective. Effectively communicate escalated team member issues to the Operations Management Team.
- Conduct/lead daily and weekly meetings with Lead employees to discuss conversion techniques to improve efficiency
- Monitor conversion and crew and make improvements.
- Monitor expenses associated with conversion
- Exhibit leadership qualities, motivate staff, and lead by example
Qualifications
- Knowledge of tools, materials, and equipment used in building operations (forklift, power tools, basic tools, etc.)
- Skilled in establishing priorities
- Knowledge of safety practices in order to meet OSHA requirements
- Good written and verbal communication skills
- Can effectively establish and maintain professional working relationships with others
- Able to work long hours (sometimes overnights) performing difficult work under time pressure
- Able to work a flexible schedule including extended hours, weekends, and holidays
- Able to lift and carry up to 50 pounds at a time; push and pull heavy items and equipment
Education and/or Experience
- A minimum education level of: High School Diploma or its equivalency
- A minimum of 3 years of related work experience
- Complete knowledge of conversion techniques
- Skilled in planning, directing and supervising a large, diverse staff while performing a number of specialized tasks
- Knowledge of the function and operation of a multi-purpose sports and entertainment venue is preferred
- 3 years in a sports and entertainment facility is preferred
- Supervisory experience strongly preferred
Skills and Abilities
- Excellent communication, problem solving and organizational skills required
- Knowledge of supervisory principles and practices
- Ability to coordinate and schedule staff
- Excellent good customer service and public relations skills
- Willingness to accept additional responsibility and assignments
- Ability to maintain good business relations with all the employees and managers in other departments.
COMPENSATION
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: Desert Diamond Arena
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.