What are the responsibilities and job description for the Dispatcher position at ASLAN Mechanical?
Company Description
ASLAN Mechanical is a full-service HVAC, plumbing, and electrical company dedicated to providing reliable and high-quality solutions for both residential and commercial clients. Our comprehensive offerings include installations, repairs, maintenance, and emergency services, ensuring efficient and safe operations for homes and businesses. Known for our exceptional workmanship and responsiveness, we have earned the trust and loyalty of our customers. At ASLAN Mechanical, we are committed to honest communication, dependable service, and delivering results clients can count on.
Role Description
ASLAN Mechanical is seeking a full-time Dispatcher to join our team. Based on-site in Grand Island, NE, the Dispatcher will coordinate and schedule service calls, manage technician assignments, and ensure timely responses to customer needs. Daily tasks include answering inbound service requests, prioritizing work orders, maintaining clear communication with field technicians, and providing updates to customers. The Dispatcher will also play a key role in tracking job progress and maintaining accurate records to ensure operational efficiency and customer satisfaction.
Qualifications
- Strong organizational and scheduling skills to manage and coordinate service calls and technician assignments
- Experience in ServiceTitan
- Excellent verbal and written communication skills to interact with both customers and team members effectively
- Proficiency in using technology and office software, including scheduling tools and data entry systems
- Problem-solving and critical-thinking skills to prioritize tasks and make decisions under pressure
- Ability to maintain accuracy and attention to detail while managing multiple tasks and responsibilities
- Familiarity with HVAC, plumbing, or electrical services
- Previous experience in dispatch or similar roles in a service-based industry is preferred
- High school diploma or equivalent; additional certification in dispatch operations is a plus
Benefits
- 401(k) savings plan with company match
- Health Insurance
- Dental Insurance
- Vision Insurance
- Vacation
- Paid holidays
- Weekly pay
- Uniforms
- Opportunities for training
- Bonus/commission potential
Schedule:
- Day shift
- On call
- Overtime
- Weekends as needed