Front Desk Receptionist and Administrative Assistant

Our growing Neurology & Wellness practice in Clearwater is seeking a professional, organized, and patient-focused Medical Secretary to join our team. As the first point of contact for our patients, you will play a vital role in creating a welcoming experience while ensuring the smooth operation of our front office.

We are looking for someone who is highly organized, detail-oriented, and thrives in a fast-paced healthcare environment. The ideal candidate has excellent communication skills, strong administrative abilities, and a commitment to providing exceptional customer service.

Key Responsibilities

Patient Reception & Scheduling

• Greet and welcome patients, visitors, and vendors in a professional and courteous manner.
• Check patients in and out efficiently while maintaining excellent customer service.
• Schedule, reschedule, and confirm patient appointments.
• Coordinate follow-up appointments, referrals, diagnostic testing, and procedures as directed.
• Maintain provider schedules and assist with appointment optimization.

Patient Communication

• Answer incoming telephone calls promptly and professionally.
• Respond to patient inquiries and route messages to the appropriate clinical staff.
• Communicate appointment reminders, testing instructions, and other patient information.
• Monitor and respond to electronic patient messages through the electronic medical record (EMR) system.

Insurance & Registration

• Verify insurance eligibility and benefits prior to appointments.
• Obtain and update patient demographic and insurance information.
• Collect copayments, deductibles, and outstanding balances in accordance with office policies.
• Ensure all required registration and consent forms are completed and accurately documented.

Medical Records & Documentation

• Accurately scan, upload, and index medical records into the EMR.
• Process requests for medical records in compliance with HIPAA regulations.
• Maintain accurate patient records and ensure confidentiality of protected health information.
• Assist with document management, referrals, and incoming correspondence.

Administrative Support

• Maintain an organized and efficient front office environment.
• Coordinate incoming and outgoing mail, faxes, and office correspondence.
• Assist providers and clinical staff with administrative tasks as needed.
• Monitor office supply inventory and communicate ordering needs.
• Perform other clerical duties to support daily office operations.

Qualifications

• High school diploma or GED required; associate degree or medical office certification preferred.
• Minimum of 2 years of experience in a medical office, physician practice, or outpatient healthcare setting.
• Previous experience in a neurology or specialty practice is preferred.
• Proficiency with electronic medical records (Practice Fusion or NextGen) systems and Microsoft Office applications.
• Knowledge of medical terminology and healthcare office procedures.
• Experience with insurance verification, patient scheduling, and medical office workflows.
• Strong organizational, multitasking, and time management skills.
• Excellent verbal and written communication skills.
• Ability to maintain professionalism, discretion, and confidentiality in accordance with HIPAA regulations.

Why Join Our Team?

This is an exciting opportunity to become part of a growing Neurology & Wellness practice dedicated to providing exceptional patient care. You'll work alongside an experienced team in a collaborative environment where your contributions directly impact the patient experience and the success of our practice.

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20 - $23