What are the responsibilities and job description for the Claims Resolution Supervisor position at ASK Consulting?
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title: Claims Resolution Supervisor
Location: Pasadena, CA 91124
Duration: 5 Months
Pay Range: $25/Hr to $31/Hr on W2
Position Summary:
- We are seeking a dedicated and experienced Supervisor to lead a team of claims advisors with providing in-person support to customers.
- This role is critical in ensuring compassionate, efficient, and accurate service delivery during a high-volume claims intake period.
Key Responsibilities:
- Supervise daily operations of in-person claims advisor teams at the designated support center.
- Ensure claims advisors provide empathetic, accurate, and timely assistance to wildfire-affected customers.
- Monitor team performance, customer interactions, and adherence to claims intake protocols.
- Provide coaching, real-time support, and conflict resolution for front-line staff.
- Escalate complex or sensitive customer issues to appropriate internal teams.
- Collaborate with program leadership to ensure service levels meet KPIs.
- Maintain accurate documentation of team activities, customer feedback, and operational metrics.
- Ensure compliance with safety, privacy, and utility-specific policies.
Required Qualifications:
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
- Minimum 2 years of supervisory experience in customer service, preferably in-person or field-based.
- Strong leadership and coaching skills, especially in high-stress or crisis environments.
- Excellent interpersonal and communication skills.
- Experience working with vulnerable populations or in emergency response settings.
- Proficiency in basic digital tools (e.g., CRM systems, document handling platforms).
Preferred Qualifications:
- Experience in utility services, insurance claims, or healthcare.
- Bilingual (Spanish or other languages) a plus.
- Familiarity with trauma-informed customer service practices.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
Salary : $25 - $31
