ConMgt - Community Navigator (Cantonese/Mandarin speaking)

ABOUT THE ORGANIZATION: COME WORK WITH US! Help us provide hope, opportunity, and voice to thousands in our region by joining our team!

All candidates are welcome to apply especially those with diverse lived experiences who bring their perspective, personal identities, and history. We strongly encourage candidates who represent Asian & Native Hawaiian/Pacific Islander, intersectional communities to submit applications. These include those who identify as LGBTQIA , Transracial Adoptee, those who are justice involved, multi-racial, multi-lingual, all abilities, South Asian, or are part of other underrepresented communities.

About ACRS: Since 1973, Asian Counseling and Referral Service (ACRS) has been working toward social justice and offering a broad array of behavioral health programs, human services and civic engagement activities for Asians, Pacific Islanders, and other underserved communities in King County and beyond.

Mission: Asian Counseling & Referral Service is a social justice organization that promotes the health and well-being of Asians and Native Hawaiian/Pacific Islanders (A&NH/PIs) and other communities by providing and advocating for responsive community-based services.

Vision: Hope, Opportunity, and Voice for All

Values:

• We are rooted in our Social Justice history and practice and advocate for and with those who are farthest from hope and opportunity.
• Our actions are Client-/Community Centered.
• We believe belonging is essential.
• Compassion is at the heart of our work and approach.

ACRS seeks a full-time Community Navigator (Cantonese/Mandarin speaking) who supports organizational goals of promoting the health and wellbeing of marginalized and underserved communities through increased access to health and social services. This position will help bridge the gap between community members and health and social services providers to ensure effective, timely, and coordinated linkages to needed resources, care, and services.
***Schedule: Mon – Fri, no weekend work!

Competitive Benefits Package includes:

• Pay range is between $29 to $32 hourly. Can increase based on experience with possible increases after 6 months from date of hire.
• ACRS pays 75-85% of your medical and dental vision insurance on or coinciding with your date of hire
• Vision insurance is available at a very minimal cost
• ACRS pays 100% of your life, AD&D and long-term disability insurance on or coinciding with your date of hire
• Employer paid commuter card and free parking available
• Paid Time off:
• 8 hours of vacation accrued monthly from day 1, available to use after 6 months of employment
• 8 hours of sick leave, accrued monthly from day 1, available to use once accrued, no waiting period
• 1 floating holiday annually, available after 1 year of employment
• 13 paid holidays annually
• IT equipment provided, with telecommuting reimbursement available
• Flexibility with hybrid work
• 403b Retirement savings account
• Simplified Employee Pension
• Employee assistance program

Essential Job Functions:

• Conducts basic assessment of social and health needs for walk-ins and new referrals. Creates person-centered service plan identifying key needs, barriers, and potential service referrals. Delivers services based on plan and coordinates care by facilitating connections to services, addressing access barriers, and providing social support. Provides client advocacy in attaining services and assistance in areas such as housing, medical resources, benefits enrollment, financial assistance, legal advocacy, personal care service, transportation, translation/interpretation. Conducts follow-up to ensure successful linkages to needed services.
• Conducts community outreach and education to raise awareness about available resources and ways to access services.
• Prepares concise, complete, and accurate program documentation according to agency policy and system standards and in a timely manner. Maintains complete and accurate case files and records. Meets program documentation and client confidentiality per agency policy.
• Participates in internal team meetings and external partnership meetings in coordination with supervisor. Coordinates and cooperates with other agencies and organizations to ensure quality care to clients.
• Attends all agency, program and team meetings, in-service trainings, and supervision.
• Other job-related duties as assigned by management.

POSITION QUALIFICATIONS:

• Bachelor's degree in social work or social/behavioral science; OR

Associate’s degree or equivalent in social work or social/behavioral science plus three (3) years of social services experience. OR
HS diploma or equivalent, plus five (5) years of social services experience.

• Ability to provide effective, respectful, culturally responsive care and services. Experience working with marginalized communities. Prefer fluency in Asian language. Lived or community experience is valued.
• Experience in navigation of health and social services delivery system.
• Strong communication skills and ability to work effectively as a team member with professional and support staff; apply case management best practices and principles to individual situations; and exercise judgment and organize multiple tasks.
• Must have reliable transportation. If using a personal or an agency vehicle to fulfill job duties, must have a valid policy. If using a personal vehicle, must have current auto insurance including coverage for work-related business.
• Effective ability to navigate a personal computer. Competency in use of the Microsoft Office and other relevant software for word processing, calendaring, e-mail, and data entry. Efficiently research and perform various tasks via the internet.

Working Conditions: Regularly required to move about the office to access files, office equipment, and attend meetings; to use hands and fingers to handle paperwork, use a computer, and operate office equipment. May need to occasionally lift up to/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. This position is hybrid, with work divided between remote and on-site locations. Approximately 40% of the work will be performed remotely (telecommuting), while the remaining 60% will be conducted on-site. These hybrid work expectations are subject to change at the agency’s discretion. The noise level in the work environment is moderate.

LOCATION: Asian Counseling and Referral Service - Main Office

EOE STATEMENT: Asian Counseling and Referral Service is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Washington Relay Service 711.
ACRS does not and will not discriminate on the basis of age, ancestry, color, creed, disability, gender identity, marital status, national origin, parental status, political ideology, race, religion, sex, sexual orientation, use of a service animal, military or veteran status. Equal access to programs, services and employment is available to all persons. Those individuals requiring accommodation should notify ACRS in advance. ACRS is a Tobacco-Free Campus.

Know Your Rights & Responsibilities: Job Applicant Poster Viewing Center

ACRS is committed to ensuring that our job application process is accessible to all individuals, including those with disabilities, in accordance with the Americans with Disabilities Act (ADA).
If you require accommodation to assist with your job application, please contact recruiting@acrs.org. Our HR team is dedicated to providing alternative means and personalized assistance to ensure that your application can be submitted without undue hardship.
Our goal is to provide an accessible, fair, and inclusive application process, and we encourage you to communicate your needs so we can assist you effectively.

Salary : $29 - $32