BH - EHR Support Analyst

ABOUT THE ORGANIZATION: COME WORK WITH US! Help us provide hope, opportunity, and voice to thousands in our region by joining our team!

All candidates are welcome to apply especially those with diverse lived experiences who bring their perspective, personal identities, and history. We strongly encourage candidates who represent Asian & Native Hawaiian/Pacific Islander, intersectional communities to submit applications. These include those who identify as LGBTQIA , Transracial Adoptee, those who are justice involved, multi-racial, multi-lingual, all abilities, South Asian, or are part of other underrepresented communities.

About ACRS: Since 1973, Asian Counseling and Referral Service (ACRS) has been working toward social justice and offering a broad array of behavioral health programs, human services and civic engagement activities for Asians, Pacific Islanders, and other underserved communities in King County and beyond.

Mission: Asian Counseling & Referral Service is a social justice organization that promotes the health and well-being of Asians and Native Hawaiian/Pacific Islanders (A&NH/PIs) and other communities by providing and advocating for responsive community-based services.

Vision: Hope, Opportunity, and Voice for All

Values

• We are rooted in our Social Justice history and practice and advocate for and with those who are farthest from hope and opportunity.
• Our actions are Client-/Community Centered.
• We believe belonging is essential.
• Compassion is at the heart of our work and approach.
  
  

ACRS seeks a full-time EHR Support Analyst who can provide technical support as EHR application expert, end users training, assisting in user set up and management, new features testing and help maintaining member-managed components of the software.

• Schedule: Mon-Fri, no weekend work!
  
  

Competitive Benefits Package Includes

• Pay range is between $64,500 to $70,200 annually. Can increase based on experience.
• ACRS pays 100% for employee only HMO/Virtual Plus medical benefits. Additional options are covered anywhere from 75% to 85%.
• Vision insurance is available at a very minimal cost.
• ACRS pays 100% of your life, AD&D and long-term disability insurance on or coinciding with your date of hire.
• Employer paid ORCA card and vanpool program. Free on site parking available at Main Office.
• Paid Time Off:
• 8 hours of vacation accrued monthly from day 1, available to use after 6 months of employment.
• 6 hours of sick leave, accrued monthly from day 1, available to use once accrued, no waiting period.
• 32 hours (max) of wellness leave per year, available to use upon hire, no waiting period. Wellness leave hour amount is subject to proration based on the calendar month of hiring.
• 13 paid holidays annually.
• IT equipment provided, with telecommuting reimbursement available.
• 403b Retirement Savings Account eligibility.
• Simplified Employee Pension available after 2 years.
• Employee Assistance Program.
  

Essential Job Functions

• Provides daily support to Epic application users through troubleshooting, coaching, and consulting. Identifies, assess, and troubleshoots application and equipment issues as they occur, owns the problem, and sees it through to full resolution. Refers issues that require additional assistance to the IT/Help Desk or software vendor’s Help Desk, including technical and workflow information necessary to resolve the issue. Communicates updates and resolution to the user and teams when completed.
• Collaborates with agency leadership and other teams such as clinical, non-clinical, finance/billing, data/records, human resources to facilitate the introduction, acceptance, integration, and optimal use of the Epic application in the agency. Facilitate weekly Epic meetings.
• Help with implementation process for new features, system updates, upgrades, and optimization processes, including: collaboration with software vendor on agency requirements, coordination with agency clinical, administrative teams, and application teams in the review, testing, documentation, guide updates, training, and go live.
• Manages agency Epic system setup and monitors processes, including support on creating new Epic users, provider records, fee schedules, letter templates, provider master file, security, and preference lists, Smart Phrases. Manages error/work queues and in basket pools and protocols. Partners with clinical staff to provide support to MyChart users.
• Collaborates with clinical and operations teams and human resources to ensure new and existing users are equipped with needed competencies to operate the application, including onboarding and training for new users, and issuance of username and password; ongoing competency/efficiency training for existing users; and upgrade training in collaboration with software vendor and application teams. Collaborates and coordinates with software vendor and application teams, to translate learnings and experiences into agency documentation, guides, updates, and training aides.
• Attends all relevant agency and vendor meetings, including: all-staff, department, and team meetings, in-service trainings, and supervision; and relevant vendor meetings for best practices, information sharing to and from software vendor, continuous training, and sharpening of support skills; and attending annual software vendor Learning Forum.
• Other job-related duties as assigned by management.
  
  

Position Qualifications

• Bachelor's degree in information technology or related fields plus one (1) year of IT experience; OR
• Associate’s degree or equivalent in information technology or related fields and two (2) years of IT experience.
• Strong communication and customer service skills; ability to use non-technical approaches to train others in the use of computer hardware and software.
• Knowledge in Epic application, prefer Behavioral Health module.
• Strong troubleshooting skills is preferred.
• Effective ability to navigate a personal computer. Competency in use of EHRs application, the Microsoft Office and other relevant software for word processing, calendaring, e-mail, and data entry. Efficiently research and perform various tasks via the internet.
• Ability to provide effective and respectful service to employees, visitors and clients of diverse cultural beliefs and practices.
• If using a personal or an agency vehicle to fulfill job duties, must have a valid driver’s license and be insurable under ACRS’s auto policy. If using a personal vehicle, must have current auto insurance including coverage for work-related business.
  
  

PHYSICAL DEMANDS AND WORKING CONDITIONS: Regularly required to walk; use hands and arms to reach and operate objects, tools, or controls. Must occasionally lift up to/or move up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Some work may be performed offsite (e.g. external meetings or training). The noise level in the work environment is moderate.

LOCATION: Asian Counseling and Referral Service - Main Office

EOE STATEMENT: Asian Counseling and Referral Service is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Washington Relay Service 711.

ACRS does not and will not discriminate on the basis of age, ancestry, color, creed, disability, gender identity, marital status, national origin, parental status, political ideology, race, religion, sex, sexual orientation, use of a service animal, military or veteran status. Equal access to programs, services and employment is available to all persons. Those individuals requiring accommodation should notify ACRS in advance. ACRS is a Tobacco-Free Campus.

Know Your Rights & Responsibilities: Job Applicant Poster Viewing Center

ACRS is committed to ensuring that our job application process is accessible to all individuals, including those with disabilities, in accordance with the Americans with Disabilities Act (ADA).

If you require accommodation to assist with your job application, please contact recruiting@acrs.org. Our HR team is dedicated to providing alternative means and personalized assistance to ensure that your application can be submitted without undue hardship.

Our goal is to provide an accessible, fair, and inclusive application process, and we encourage you to communicate your needs so we can assist you effectively.