Support and Product Manager, Accounting Solutions

ASI Computer Systems has been an integral part of the advertising specialty industry since 1978. We understand the fundamental differences between promotional product suppliers and distributors. Our team has utilized this key knowledge of the industry, as well as our partnership with ASI, the leader for information and advertising solutions, to shape ASI SmartBooks into the most efficient business management solution available for your business.

ASI Computer Systems (Waterloo, IA) is seeking a Support and Product Manager – Accounting Solutions to oversee the day‑to‑day operations of technical support while owning the end‑to‑end success of our internally developed accounting platforms. Reporting to the Senior Vice President, Data and IT Operations, this role is accountable for ensuring high‑quality, responsive, and well‑managed support operations, while partnering closely with development, sales, implementation, and support teams to ensure our accounting solutions meet market needs, regulatory requirements, and deliver an excellent customer experience. We are seeking a leader with strong accounting software expertise, proven customer‑facing leadership, and the ability to manage competing priorities across support operations and product initiatives.

In this role, you will bridge customer support and product management—driving continuous improvement, operational excellence, and product strategy informed by real‑world customer and support insights. ASI Computer Systems operates in a hybrid work model, and this position requires in‑office presence 2–3 days per week.

The salary range for this position is $85,000 – $115,000. Individual pay within the range will be based on role related experience, education, skills, and qualifications.

Responsibilities:

• Own and manage the product roadmap for ASI Computer Systems’ internally developed accounting platforms and related accounting solutions, ensuring enhancements align with customer needs, accounting standards, compliance requirements, and business objectives.
• Lead the day‑to‑day operations of the technical support function, ensuring timely issue resolution, well‑defined support workflows, service‑level agreements (SLAs), escalation paths, and comprehensive knowledge base documentation.
• Gather, evaluate, and prioritize product requirements from customers, support teams, sales, and internal stakeholders, translating accounting and business needs into clear, actionable functional specifications.
• Serve as the senior escalation point for complex product, accounting, or customer issues, providing leadership in resolution while analyzing support trends to identify root causes and drive product and process improvements in quality, documentation, and user training.
• Act as a primary liaison between customers, sales, implementation, support, and development teams, participating in customer meetings, demonstrations, onboarding discussions, and feedback sessions as needed.
• Support sales and marketing initiatives by contributing to product positioning, release communications, feature education, and internal enablement materials.
• Partner closely with engineering to plan, test, and deliver high‑quality product releases, while monitoring system performance, customer adoption, support impact, and competitive market trends.
• Foster strong collaboration and efficient workflows across product, support, and development teams to improve operational effectiveness and deliver a consistently high customer experience.

Qualifications:

• Bachelor’s degree in Accounting, Information Systems, Business, Computer Science, or a related field.
• 5 years of experience in product management, application support, or business systems, preferably within accounting or financial software.
• Strong understanding of accounting principles, including GL, AP, AR, payroll, and financial reporting.
• Experience in supporting or managing commercial software products.
• Excellent communication skills with both technical and non-technical stakeholders.
• Proven ability to manage priorities across product delivery and customer support functions.

ASI Computer Systems

ASI Computer Systems offers full-time employees a comprehensive benefits package including:

• Medical and Dental coverage, available on day one of employment.
• Flexible Spending Account (FSA) programs.
• Quarterly wellness rewards program.
• Free access to UnityPoint Health Employee Assistance Program.
• 401(k) with company match.
• Colonial Life Voluntary Benefits.
• Paid holidays, floating holidays, and paid time off (PTO).
• Volunteer comp time match up to 1 hour per month.
• Tuition assistance program.

Take this opportunity to join our successful team! Apply today! EOE m/f/d/v. ASI Computer Systems is an equal opportunity employer, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.