What are the responsibilities and job description for the Technology Support Specialist position at ASHTABULA COUNTY ESC?
Technology Support Specialist - Full and/or Part-time Opportunity
Reports to: Superintendent and the Technology Coordinator (IT)
Closing Date: Until Filled
Start Date: 2025-2026 School Year
Contract Days: Up to 261 Days
Summary:
To provide hardware and software support to end-users as well as technical guidance in the area of
technology devices. Assist with the installation, configuration, troubleshooting, and management of
technology devices. The job demands the ability to bend, lift, kneel, and walk in order to perform
essential functions.
Requirements:
- Successful BCII/FBI background check
- Work experience in technical support
- Computer Technology background or education
- Valid Ohio driver's license is required for travel between district buildings
- Reliable transportation
Preferred Qualifications:
- Technical troubleshooting in managing and supporting technology devices
- Knowledge of Apple, Google, and Windows devices
- Experience in Google Workspace applications and Microsoft Office
- Knowledge of interactive presentation systems
- Comp TIA A certified or equivalent training
- Understand the concepts of basic networking and wireless technology
- Excellent time management and troubleshooting skills
- Ability to learn new systems and technology
- Strong communication skills (written, verbal and visual)
- Ability to lift and move computers, servers, and other computing devices (40-60 lbs)
- Self-starter who can work through assignments with very little supervision
Specific Duties:
- Respond and troubleshoot help desk tickets (Google, Windows, projectors, etc.)
- Setup, install, troubleshoot and maintain district systems, printers, peripherals, IP phones, and related software
- Perform basic administration tasks while maintaining data integrity and network security
- Assist in maintaining network hardware, software, computer applications and files
- Perform basic support of projectors including lamp replacement
- Assist staff and students with connectivity issues
- Maintain technology documentation pertaining to inventory, network design, and software troubleshooting as required
- Provide support to shut down and/or reboot hardware as needed onsite
- Manage the process of repairs and installation by outside vendors
- Apply software patches and upgrades as needed
- Reimage computers and chrome books as needed
- Escalate problems to next level of support, when necessary
- Perform basic training on the care and operations of district equipment as needed
- Provide input as needed for school technology planning and operations
- Participate in district technology meetings, webinars, and training classes as required
- Perform other duties deemed necessary by the Superintendent and/or the Technology Coordinator
- Keep the Technology Coordinator informed of issues related to the above
