Technology Coordinator

Position

Technology Coordinator

Job Summary

The Technology Coordinator will manage, maintain, and secure the district's entire information technology infrastructure to ensure seamless, reliable operation across all administrative and academic functions. This role is focused on core IT services, network management, hardware support, and daily helpdesk operations. The ideal candidate is a proactive problem-solver with expertise in managing the diverse technologies typical of a modern K-12 environment.

Qualifications 

Required

·      A Bachelor's Degree in Computer Science, Information Technology, or a related field

·      A minimum of three to five years of experience in IT systems or network administration, preferably within a public or educational setting

·      Hands-on experience managing the specific technologies listed (Active Directory, Google Workspace, Cisco/Extreme Networking Gear, etc.)

·      Proven experience in helpdesk management and providing direct end-user technical support

·      Strong analytical and problem-solving skills, with the ability to manage multiple priorities and projects simultaneously

·      Excellent communication skills, both technical and non-technical, to interact effectively with all members of the school community (students, teachers, administrators, vendors)

Preferred

·      Relevant IT certifications (e.g., CompTIA Network , Security , Microsoft Certified Professional, Cisco Certified Network Associate - CCNA)

·      Experience with K-12 specific platforms like JamF School or Clever SSO

·      Knowledge of scripting or automation tools

Essential Duties and Responsibilities

IT Operations and Helpdesk Management

·      Manage the daily operations of the district's IT helpdesk, prioritizing support tickets and ensuring timely resolution of technical issues for staff and students

·      Develop and enforce service level agreements (SLAs) for technical support

·      Oversee the deployment, management, inventory, and lifecycle of end-user devices, including Chromebooks, iPads, and Microsoft Windows computers

·      Provide technical expertise and Tier II/III support for a wide range of hardware and software issues

Network & Systems Administration

·   Administer and maintain core infrastructure services, including Microsoft Active Directory and Google Workspace for Education

·   Manage network components, including CISCO Switches and the ExtremeCloud IQ Wireless LAN (WLAN) environment, ensuring robust and secure connectivity across all buildings

·   Oversee the LAN (Local Area Network) infrastructure, monitoring performance, troubleshooting connectivity issues, and planning capacity upgrades

·   Manage identity and access management solutions, specifically the Clever Single Sign-On (SSO) portal, ensuring seamless and secure access to digital resources

·   Implement and manage cybersecurity measures, including anti-virus software and firewalls, to protect district data and systems

Hardware & Peripheral Management:

·      Install, configure, and maintain various classroom technologies, including interactive panels, projectors, and multi-function printers (MFDs)

·      Administer the PaperCut Print Server to manage printing quotas, tracking, and cost recovery

·      Manage specialized district systems, including the Hikvision Camera DVRs for surveillance and the VOIP phone systems for communication

Software & Platform Management:

·      Administer device management platforms, including JamF School for Apple devices and Google Admin Console for Chromebooks

·      Provide support for standard productivity software, including the Microsoft Office suite

·      Coordinate with external vendors for hardware repairs, software licensing agreements, and procurement of new technology assets

Planning and Compliance:

·      Assist in the development and implementation of the district’s technology plan and budget, with a focus on infrastructure reliability and security

·      Ensure all technology operations comply with relevant educational regulations, including data privacy laws (e.g., FERPA, COPPA)

Working Conditions and Physical Requirements:

·      Primarily indoors in a school environment

·      Ability to lift and move computer equipment, including servers, switches, and peripherals (up to 50 pounds)

·      Occasional evening or weekend work may be required for system maintenance and upgrades

·      Occasional exposure to blood, bodily fluids and tissue

·      Occasional interaction among unruly children

·      Occasional requirement to travel

·      Occasional evening/weekend/summer work

·      Frequent requirement to sit, stand, walk, talk, hear, see, read, speak, reach, stretch with hands and arms, crouch, climb, kneel, and stoop

The Ashtabula County Educational Service Center is an equal opportunity employer.  This job description identifies general responsibilities and is not intended to be a complete list of all duties performed.  This document is subject to change in response to student demographics, staffing factors, funding variables, modified operating procedures, and other unforeseen events.