What are the responsibilities and job description for the Guest Experience Associate position at Ashley?
#1 Furniture and Mattress Retailer, Ashley HomeStore!
We are growing locally and seeking talented Guest Experience Associate to join our team!
Description:
The Guest Experience Associate assists customers with a variety of subject matter. As a Guest Experience Associate, you would be responsible for assisting escalated customer concerns, and research and bring resolution complex situations by using sound judgment and following company policies and guidelines. Additionally, you would assist customers with financing, take payment, explain delivery process, warranty and answer any other questions that arise during the purchasing process. Requires the ability to handle a high volume of inquiries and difficult issues with professionalism. In this role you must have excellent follow-through ability and possess outstanding telephone and interpersonal skills
We offer
- Weekly Pay
- PTO
- Comprehensive Benefits
- Health, Dental and Vison Benefits
- Short-Term Disability, Voluntary Life, Critical Illness, AD&D and Hospital Indemnity
- 401K Matching
- Furniture Discounts
Essential Functions and Responsibilities
- Implement opening and closing procedures
- Manage telephone traffic
- Access inventory information and advice sales associates
- Complete sales transactions
- Execute daily checklists
- Explain terms for customer pick up or delivery
Knowledge, Skills and Abilities
- 1-year experience working in a retail, office or customer service setting
- Excellent/professional communication skills with both internal and external contacts
- Proficient computer knowledge with Microsoft Tools
- Skilled at balancing multiple priorities in a fast-paced environment
- Professional telephone skills
- Understands basic financial terms
- Ability to work weekends and evenings until 9:30 PM
- Highly organized
- Bilingual Spanish/English is a plus
Ashley HomeStore is an equal opportunity employer. It is the policy of Ashley Homestore not to discriminate against any employee or job applicant based on race, color, religion, age, gender, disability, national origin, citizenship, or veteran status, or any other category protected by federal, state or local law.
With regard to individuals with disabilities, Ashely HomeStore shall provide reasonable accommodations to the extent required by law, if the disability is made known, to enable such person to perform essential job functions and to enjoy the same benefits and privileges of employment which are enjoyed by individuals without disabilities.